Abdullah Al Masud

● Built sales roadmap in line with sales targets across portfolio of B2B brands
● Expanded client base by setting up meetings and telephoning marketing decision-makers agencies and partner eco-system.
● Provided accurate revenue forecasts to Sales Manager on weekly basis
● Identifies and generates leads through networking, cold-calling and marketing, converting into key accounts
● Emphasis product features based on customers' needs and up-sell
● Manages the sales cycle from inception to execution
● Manages Entire Bangladesh territory all types of accounts like BFSI, Govt, Telco
● Coordinates and leads service review meetings to ensure customer satisfaction and SLAs are being met
● Conducts bid analysis and deal execution, ensuring to buy, sell and renegotiate/renew contracts at best prices
● Writes formal responses to RFQ/RFPs
● Used and monitored Salesforce, accurately inputting data and ensuring digital marketing to increase customer marketo score for the product.

• Administration and supervision of business critical enterprise Backup & Recovery systems, Storage, UNIX servers, Disk and Tape library.
• Design, deploy, and maintain large scale backup and restore environments of different backup software like EMC Networker, Avamar, Veritus Netbackup, HP Data protector, Commvault.
• Lead backup team to perform daily backup and restore administration, maintenance, troubleshooting and monitoring functions.
• Ensure issues, problems, incidents and risks are logged and managed effectively.
• Collect and analyze historical and other performance data for better resource utilization and future growth optimization.
• Assist in System Health Maintenance and Performance Monitoring.
• Playing integral role in infrastructure teams strategic direction, development and future growth and Lead execution of technology strategy platforms, partnerships and external relationships.
• Conduct Business transition with new customer as Knowledge receiver.
• Holds regular departmental meetings to review IT projects (CAPEX, OPEX) and initiatives, promotes team building and works to provide growth paths for staff
• Troubleshoot technical issue of Servers, Backup system and application.
• Provides day-to-day supervision, conducts performance appraisals, and delegates work assignments for all IT personnel.

Provides custom integration implementation support on EMC products involving software, at customer site, including pre-site inspection, initial installation, implementation, customization, integration and outline orientation for customer. Works closely with EMC storage & Backup product users in Bangladesh, Corporate Technical Support and customer to ensure a smooth implementation and transition from start-up to integration/production mode. Capable of working with minimal supervision. Considered expert in implementation and use of EMC Backup and Storage products. Having Knowledge of industry best practices in implementation of complex backup environments.

• Perform post processing and log file analysis.
• Perform as DT Team Leader.
• Perform Tems Benchmark Drive test (Pre, Post and FAC).
• Prepare Tems Benchmark Drive test Report (Pre, Post and FAC).
• Perform PS (Packet Switch) test.
• Perform MOS DT using GenexProbe.
• Perform customers complain and proposed its solution.