Abdul Baseer Mohammed
Franchise Services - Senior Manager (Subway, South Asia)
Chilkalguda, Secunderabad, Hyderabad
Summary
Versatile Senior Manager specializing in Franchise Services & Operations and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. Possesses deep understanding of business operations and financial management, with proven ability in project management and team development. Committed to driving organizational success through impactful decision-making and effective resource allocation.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Franchise Services - Senior Manager
Subway (South Asia)
04.2024 - Current
- Primary point of contact for franchisees of 500+ restaurants to support their day-to-day operational needs with the help of the teams.
- Ensure compliance with company standards, policies and procedures at all franchisee locations. Making new policies when required.
- Monitor franchisee performance through KPIs and suggest improvement plans as needed.
- Collaborate with internal departments (Operations, Marketing, Supply Chain, Legal etc.,) to support franchise needs.
Franchise Services - Manager
Subway (South Asia)
12.2022 - 03.2024
- Franchise primary point of contact to help their day-to-day needs.
- Checking franchise compliances and reporting to senior manager.
- Support provided to individuals on their requirements for restaurant growths.
Operations Manager
Subway (Sri Lanka)
03.2022 - 11.2022
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- New launches in the market with new product development.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Business Development & Operations Manager
Subway (Maharashtra & Goa)
03.2018 - 01.2022
- Identifying potential Franchisee and opening new locations in market.
- Focus on providing individual unit franchisees with ongoing business support and certification programs.
- Handling market with team of 8 in different roles for smooth operations of 120+ restaurants in market.
- Leader with excellent interpersonal, problem-solving, communication, and organization skills with proven track record of customer service achievements.
- Identifying operations issues and getting them resolved with Global Head Quarters.
- Improve brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
Business Consultant
Subway (Maharashtra & Goa)
02.2014 - 02.2018
- Play active role in restaurant growth by measuring KPI's and help franchise profitability.
- Train franchise and their teams in operations process and new product launches.
- Analyze food cost trends and supporting through training to control food cost.
- Monthly Audit to measure restaurant standards complying with company policies.
Shift Manager
Sainsbury's
01.2009 - 05.2013
- Responsible and accountable for operational running of area of responsibility.
- This will include managing team of full time staff and casual staff.
- Develop, train and appraise staff as directed by Company Manager.
- Get team motivated and achieve targets assigned by Manager.
- Under direction of Human Resource Manager, manage performance through conducting initial investigation meeting under capability, conduct and absence policy.
- Implement actions from action plan to ensure that highest levels of customer service and maintained in line with departmental Key Performance Indicators and customer promise.
- Respond to customer feedback to ensure service recovery through clear direction to team.
- Support and maintain labour reporting functions in accordance with guidelines set by Store Manager and make forecasted rotas.
- Accountable for cash handling and banking cash weekly.
- Attend weekly meetings where targets and future planning will be discussed.
- Deliver actions to maintain wastage and carbon reduction in line with Key Performance Indicators.
- Do sales audit, health and safety audits, human resource audits, stock handling audits monthly once.
- Payroll and also employ staff according to season and store's requirements.
Education
Master of Science - Electronics and Communication Engineering
University Of Greenwich
United Kingdom 09.2007 - 12 2008
B. Tech - Electronics and Communication Engineering
Anwar-Ul-Uloom College of Engineering & Technology
Skills
Strategic business development
Service excellence
Workforce planning and optimization
Strategic marketing planning
Experienced with MS Office applications
Strong time management skills
Supplier relationship management
Efficiency enhancement
Proficient in managing multiple tasks
Expertise in sales strategies
Process optimization oversight
Collaborative team management
Goal-oriented planning
Certification
Hazard Analysis and Critical Control Points (HACCP)
Timeline
Franchise Services - Senior Manager
Subway (South Asia)
04.2024 - Current
Franchise Services - Manager
Subway (South Asia)
12.2022 - 03.2024
Operations Manager
Subway (Sri Lanka)
03.2022 - 11.2022
Hazard Analysis and Critical Control Points (HACCP)
07-2021
Operations Excellence Foundation (Linkedin)
04-2020
Business Development & Operations Manager
Subway (Maharashtra & Goa)
03.2018 - 01.2022
Business Consultant
Subway (Maharashtra & Goa)
02.2014 - 02.2018
Shift Manager
Sainsbury's
01.2009 - 05.2013
Master of Science - Electronics and Communication Engineering
University Of Greenwich
09.2007 - 12 2008
B. Tech - Electronics and Communication Engineering
Anwar-Ul-Uloom College of Engineering & Technology
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