Abdul Gafoor Mohammed
Hyderabad
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
15
15
years of professional experience
Work History
Office Manager
right way car auctions organizing
Dubai
02.2021 - 02.2023
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Telecommunications Services
etisalat
Dubai
08.2014 - 05.2016
- Installed new telecommunications systems and devices, including routers, switches, and other hardware.
- Troubleshot technical issues related to telecom networks.
- Performed maintenance on network equipment such as patching cables and replacing parts.
- Resolved customer complaints regarding telecommunications services.
- Provided technical support for customers by phone or in person.
- Created detailed documentation of system configurations and changes made during installation or troubleshooting processes.
- Collaborated with vendors to resolve product-related issues quickly.
- Consulted with clients on the best type of telecommunication services for their needs.
Hotel Managment
dar al manasik
Mecca
04.2010 - 10.2012
- Developed and implemented hotel policies and procedures.
- Maintained high standards of quality control, hygiene, health and safety.
- Handled guest complaints professionally and efficiently.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review.
- Implemented marketing campaigns to promote the hotel's services and facilities among potential customers via print media or social media platforms.
- Handled guest complaints and offered complimentary services for hardship cases.
- Resolved conflicts between staff members or guests when necessary.
- Monitored customer feedback surveys and took appropriate action based on results.
Logistics Executive
expeditors international cargo
Jeddah
07.2008 - 02.2010
- Managed logistical operations and handled supply chain, inventory maintenance and distribution, contract negotiations and acquisitions.
- Updated internal tracking and reporting systems throughout shift to maintain accuracy in sales data.
- Identified potential risks related to international shipping procedures and developed mitigation plans accordingly.
- Provided accurate estimates of transit time based on current market conditions.
- Maintained up-to-date records on shipments including tracking numbers, delivery dates.
- Developed and maintained relationships with vendors to ensure cost-effective freight services.
- Created and implemented supply chain processes for efficient logistics operations.
- Coordinated distribution activities to meet customer requirements in a timely manner.
Education
B.COM - Computers
St Mary's Degree College
Hyderabad04.2011
CEC -
Wesley Junior College
Hyderabad04.2008
High School Diploma -
Frobels High School
Hyderabad03.2005
Skills
- Office Management
- Policy Development
- Supply Management
- Administrative Support
- Customer Service
Languages
English
First Language
English
Proficient (C2)
C2
Arabic
Proficient (C2)
C2
Urdu
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Advanced (C1)
C1
Timeline
Office Manager
right way car auctions organizing
02.2021 - 02.2023
Telecommunications Services
etisalat
08.2014 - 05.2016
Hotel Managment
dar al manasik
04.2010 - 10.2012
Logistics Executive
expeditors international cargo
07.2008 - 02.2010
B.COM - Computers
St Mary's Degree College
CEC -
Wesley Junior College
High School Diploma -
Frobels High School
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