Abdullah Abdul Raheman
Technical Service Desk Associate
PUDUCHERRY
Summary
To seek a remarkable job role in an organization that provides an ample opportunity to exhibit my keen set of skills and provide service to the organization. knowledge for upcoming tasks. Over 4 years of experience in the IT industry as a Technical Associate. Excellent communication, interpersonal, and organizational skills. Ability to work effectively in a team environment as well as independently.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
5
5
Languages
Work History
Senior Process Executive
Cognizant Technologies
Chennai
07.2022 - Current
- Incident Management in Service Desk
- B2B service desk management www.resumekraft.com, Incident Management in Service Desk
- B2B service desk management
- Server Management
- Project Name: Woolworths
- Woolworths Group Limited is an Australian retail company headquartered in Bella
- Vista, Sydney, with extensive operations throughout Australia and New Zealand
- It is the largest company in Australia by revenue and the second-largest in New Zealand
- PROJECTS
Senior Operation Specialist
Tech Mahindra
Chennai
02.2020 - 07.2021
- International Voice Support
- Interact with Customers and identify their issues with the product and services provided by Telstra and provide solutions and/or alternative solutions to rectify the same
- Project Name: Telstra
- Telstra is one of Australia’s largest Telecommunication networks providing products and services, varying from internet access, mobile networks, and pay television.
Education
Secondary School Certificate (SSC) - Computer Science
Sabari Vidhyasharam Higher Secondary School
Puducherry 04.2011 - 04.2012
Higher Secondary Course (HSC) - undefined
Sabari Vidhyasharam Higher Secondary School
01.2013 - 04.2014
B.Tech - Chemical Engineering
Sathyabama University
01.2014 - 04.2018
Skills
Chem CAD MS OfficeProblem SolvingCritical Thinking
Leadership Qualities
CommunicationAdaptability
Server Management
UPS and Router configurations
DocumentationExternal Party Relationship Management
Performance Incentives
Business Expansion
Workflow Analysis
Efficiency Improvement
Timeline
Senior Process Executive
Cognizant Technologies
07.2022 - Current
Senior Operation Specialist
Tech Mahindra
02.2020 - 07.2021
B.Tech - Chemical Engineering
Sathyabama University
01.2014 - 04.2018
Higher Secondary Course (HSC) - undefined
Sabari Vidhyasharam Higher Secondary School
01.2013 - 04.2014
Secondary School Certificate (SSC) - Computer Science
Sabari Vidhyasharam Higher Secondary School
04.2011 - 04.2012