Ahalya Somayaji
Bengaluru
Summary
To be a part of leading organization and Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, who will help me to explore myself and help me to realize my potential, thereafter to become an outstanding professional known for my values and strengths. Senior Process Executive experienced in balancing customer service and support objectives with innovative process improvement and execution. Skilled in HR practices, research and aggregating data insights. Client-focused and solutions-oriented with strong analytical mindset to deliver product value proposition.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Senior Process Executive
Infosys BPO (Client as Infosys Ltd)
06.2015 - 11.2017
- Meeting the SLA/s on time
- Processing of Profiles and creating a candidate Id
- Creating Candidate Database
- Working on Onsite Profile, Jobsite and Vendors
- First Level Screening
- Database check (working on SAP application)
- Profile Generator (PFCG), Role and Profile creation, modifications, User Administration and Authentication
- Provide clerical and administrative support to Human Resources executives
- Compile and update employee records (soft copies)
- Handling Employee Database (Both in Soft Form and Files Management)
- Reviewing resumes and applications
- Working with recruitment agencies to source for candidates for specific job positions.
- Generated monthly metric reports, interpreted results and developed processes and solutions.
- Coordinated multi-team process initialization, reducing associated redundancies and dependencies.
- Evaluated ongoing processes for possible enhancements and beneficial changes to best practices.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
- Prepared accurate documents for customer and business needs.
- Answered telephone or online requests and completed interactions quickly to meet productivity goals.
- Inputted and submitted client information to facilitate speedy processing of paperwork.
- Investigated basic issues and escalated more complicated concerns.
Education
BCom - Commerce
Mangalore University
Udupi 06.2012 - 04.2015
MBA - Human Resources Management
Manipal University
Jaipur 02.2022 - Current
PUC (Commerce) - Commerce
State Board
Udupi 06.2010 - 04.2012
High School Diploma -
SSLC
KSEEB 06.2009 - 04.2010
Skills
SAP Management, Problem solving through SAP NotesBackground Jobs / Scheduling Reports at Front end and back endProfile Generator (PFCG), Role and Profile creation, modifications, User Administration and AuthenticationMediating with vendor’s and clientsResolving employee queries regarding processWritten and verbal communicationMail Box, MS OfficeMS OfficeDatabaseOperating Systems
Compliance
External Party Relationship Management
Report Writing Skills
Document Preparation
Escalation Procedures
Data Tracking
Coursework
- Computer basic course DCA (Diploma in Computer Application)
- Typing speed 40 WPM with 94% accuracy
Present Location
No 396 Mahalingeshwara kripa. 8th cross road, Doddagowdanapalya, Bengaluru, 560061
Post Graduation Details
Pursuing MBA – HR from Manipal University Jaipur (Distance Education). Completed 2 semesters with 9.17 and 8.17 SGPA in 1st and 2nd semesters respectively.
Availability
Ready to join immediately. And ready to work as a fresher since I have a gap of 5 years from last working experience.
Known Languages
English, Kannada and Hindi
Present Address
No 396 Mahalingeshwara kripa. 8th cross road, Doddagowdanapalya, Bengaluru, 560061
Personal Information
- Date of Birth: 05/24/95
- Gender: Female
Training
Certified Domain-T100 MileStone 2.0 Design Thinking Creative Confidence
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
MBA - Human Resources Management
Manipal University
02.2022 - Current
Senior Process Executive
Infosys BPO (Client as Infosys Ltd)
06.2015 - 11.2017
BCom - Commerce
Mangalore University
06.2012 - 04.2015
PUC (Commerce) - Commerce
State Board
06.2010 - 04.2012
High School Diploma -
SSLC
06.2009 - 04.2010