Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Hobbies and Interests
Timeline
Generic

Abha Jha

Gurgaon

Summary

A seasoned professional with over 5 years of experience in client-facing roles within the financial services industry. Demonstrates a robust track record in revenue and account management, consistently driving results and exceeding targets. Known for being a quick learner with exceptional interpersonal skills, adept at fostering strong client relationships and leading teams to success. Seeking a challenging and impactful role to leverage my expertise and contribute to the strategic growth of the organization.

Overview

10
10
years of professional experience

Work History

AVP - Collection

Aye Finance Pvt
Gurgaon
04.2024 - Current
  • Promoted to AVP, leading 50 agents in collections and digital strategies.
    Drove business growth and revenue generation through strategic planning.
    Managed NPA collection processes with a focus on efficiency.
    Implemented omni-channel strategies to enhance customer engagement.

Senior Manager

Aye Finance
Gurgaon
04.2023 - 04.2024
  • Led a 14-agent team in digital collections, consistently achieving monthly targets.
  • Promoted to Senior Manager in April 2023 for exceptional leadership and performance.
  • Managed digital mature pool in Aye Finance, increasing collections from 1.2 million to 10 million through diverse channels.
  • Received multiple awards recognizing outstanding contributions to operational success.
  • Developed strategies that enhanced operational efficiency, reduced costs, and boosted productivity.
  • Guided a team of over 10 employees by setting objectives, delegating tasks, and monitoring progress.
  • Mentored junior staff on business processes, customer service standards, and quality assurance practices.

Manager

Aye Finance
09.2022 - 04.2023
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.

Assistant Manager - Business Development

Credit Mantri
10.2018 - 08.2022
  • Guided customers on rectifying negative credit scores
  • Managed LDB and Non-LDB accounts
  • Promoted to Assistant Manager within one year, involved in brand promotions and team training
  • Maintained lender relationships from allocation to delivery
  • Awarded the "Coach" award for outstanding performance, delivered 1 crore in the ICICI portfolio.

Collection Officer

Grace Toyota
10.2017 - 10.2018
  • Conducted research to identify debtors and their contact information.
  • Maintained accurate records of collection activities in customer database.
  • Developed collection strategies for delinquent accounts, including payment arrangements with customers.
  • Negotiated and monitored payment plans with customers in order to resolve outstanding debts.

Floor Manager

Grace Toyota
05.2016 - 09.2017
  • Ensured that all staff members adhered to safety guidelines and regulations.
  • Maintained a safe, clean and organized floor environment.
  • Assigned tasks to team members in accordance with their skillset.
  • Provided training and guidance to new employees regarding store policies and procedures.

Customer Service Executive

Policy Bazaar
08.2015 - 04.2016
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Maintained accurate records of customer interactions, transactions and comments in the database system.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.

Education

BBA -

Dr. Virendra Swarup Group of Institutes, Chhatrapati Shahu Ji Maharaj University
Kanpur
04-2016

Science

S.N Sen Girls Colleage
Kanpur
01-2009

Secondary - Science

S.P.J.D Girls School
Kanpur
01-2007

Skills

  • Team Leadership
  • Lender Coordination
  • Talent Development
  • Data-driven decision-making
  • Cross-Functional Collaboration
  • Digital Collection
  • Cross-functional Team Coordination
  • Strategic Planning

Personal Information

Title: Senior Manager

Languages

  • English
  • Hindi
  • Maithili
  • 4
  • 5
  • 3

Hobbies and Interests

  • Driving
  • Reading Books
  • Listening to Music

Timeline

AVP - Collection

Aye Finance Pvt
04.2024 - Current

Senior Manager

Aye Finance
04.2023 - 04.2024

Manager

Aye Finance
09.2022 - 04.2023

Assistant Manager - Business Development

Credit Mantri
10.2018 - 08.2022

Collection Officer

Grace Toyota
10.2017 - 10.2018

Floor Manager

Grace Toyota
05.2016 - 09.2017

Customer Service Executive

Policy Bazaar
08.2015 - 04.2016

BBA -

Dr. Virendra Swarup Group of Institutes, Chhatrapati Shahu Ji Maharaj University

Science

S.N Sen Girls Colleage

Secondary - Science

S.P.J.D Girls School
Abha Jha