CHIRANJIT MONDAL

Results-driven professional with expertise in delinquency management and cross-functional leadership across Ujjivan Small Finance Bank, BHFL, ICICI Bank, and Axis Bank. Demonstrated ability to enhance portfolio risk control and implement effective customer retention strategies. Strong analytical and creative problem-solving skills applied in fast-paced environments to deliver impactful solutions.

• Spearheaded regional recovery operations, managing a ₹150 Cr loan portfolio with consistent reduction in SMS/NPA levels.
• Led a high-performing team of 40 collection professionals across three states, ensuring adherence to compliance and audit standards.
• Implemented region-wide SARFAESI recovery strategy, improving legal resolution timelines by 20%.
• Streamlined agency management and improved recovery efficiency through structured field operations and MIS tracking.
• Enhanced customer resolution and retention rate by 10% through proactive communication and settlement strategies.

• Date of Birth: 06/08/87
• Nationality: Indian
• Marital Status: Married
• Religion: Hinduism

• English
• Bengali
• Hindi