Summary
Overview
Work History
Education
Skills
References
Timeline
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Abhay Tyagi

H.NO 88,NITI KHAND 3 INDIRAPURAM

Summary

Business Operations and Transformation Executive with a extensive history of leading strategic and tactical business initiatives. Proven expertise in large-scale business transformation and change management to consistently exceed company objectives. Offering effective communication, team building, and coaching skills to instill common vision and create business cultures based on trust and mutual respect.

Overview

6
6
years of professional experience

Work History

Operation Executive

one97 communications ltd
Noida
08.2023 - Current
  • Resolved customer complaints in a timely manner by liaising between customers and internal teams.
  • Developed training programs for new staff members to improve their knowledge of operations processes.
  • Provided technical support as needed during periods of high demand or peak workloads.

QC Executive

Idemia - Syscom India Pvt Ltd
Noida
08.2019 - 01.2022
  • Handled incoming calls from customers regarding inquiries or complaints.
  • Created reports on a weekly basis to track customer service metrics.
  • Resolved customer issues promptly and professionally while adhering to company policies and procedures.

Education

Bachelor of Commerece - Commerce

SWAMI VIVEKANAND SUBHARTI UNIVERSITY
Meerut
12-2021

Skills

  • Data analysis
  • Quality control
  • Cross-functional coordination
  • Operations oversight
  • Financial controls implementation

References

References available upon request.

Timeline

Operation Executive

one97 communications ltd
08.2023 - Current

QC Executive

Idemia - Syscom India Pvt Ltd
08.2019 - 01.2022

Bachelor of Commerece - Commerce

SWAMI VIVEKANAND SUBHARTI UNIVERSITY

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Abhay Tyagi