Abhijeet Sen
Bengaluru
Summary
IT professional with over 5 years of experience in healthcare application support, specializing in PACS, HL7, and Imaging Integrations. Delivered L2/L3 support in radiology environments, utilizing log analysis and proactive monitoring to ensure system availability. Skilled in troubleshooting PACS interfaces with Cloverleaf and SQL, preparing health check reports, and collaborating with clients 24/7 to resolve issues and implement continuous improvements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Software Engineer
CitiusTech | Client: GE Healthcare
Bengaluru
07.2023 - Current
- Delivered L2/L3 production support for enterprise healthcare systems across the US, Asia, and Europe.
- Administered Active Directory, managing user accounts, permissions, and Group Policies.
- Provided L2 support for PACS/RIS workflows and HL7 integration issues, ensuring smooth image transfers and patient data workflows for radiologists.
- Monitored, analyzed and resolved HL7 v2 interfaces (ADT, ORM, ORU) using cloverleaf integration engine, ensuring reliable data exchange between HER, RIS and PACS.
- Executed complex SQL queries to analyze backend data related to orders, exams, study status and interface failures enabling faster issue resolution.
- Diagnosed and resolved DICOM routing errors, study retrieval failures, and modality connectivity issues.
- Performed root cause analysis (RCA) by correlating application logs, system logs, HL7 messages, and data records implementing permanent fixes to improve platform stability.
- Triaged and resolved escalated incidents related to GE healthcare applications, Windows/Linux servers, and SOL-based performance issues.
- Extracted and analyzed data using SQL queries to troubleshoot integration and application failures.
- Collaborated with radiologists, technologists, IT infrastructure teams, and vendors to manage incidents, escalations, upgrades and change requests.
- Ensured adherence to HIPAA compliance and healthcare data security standards across RIS/PACS environments.
- Maintained strong documentation and communication, ensuring smooth knowledge transfer across global teams.
- Client: GE Healthcare
Application Support Engineer
NTTDATA PVT.LTD | Client: Morgan Stanley
Bangalore
05.2020 - 06.2023
- Constant analysis, system monitoring, responding to customer queries and responding to critical/severe business problems within SLA.
- Resolved critical issues using Unix commands and shell scripts, addressing major SLA tickets effectively.
- Managed incident resolution for customer-reported issues through direct intervention or triaging with relevant teams.
- Working on Incidents and service request tickets.
- Managed workflow processes to optimize productivity and efficiency.
- Interacting with DBA, L3 team to fix critical production issues.
- Facilitated communication of issues to other teams and onsite teams.
- Conducted daily application health checks and prepared reports weekly, monthly, quarterly, and ad-hoc as per client requirements.
- Application Management: Responsible for performing periodic checks of application to make sure that the application is up and running.
- Provide status report on tickets to manager.
- Handled change requests through standard change management processes following ITIL policies.
- Queue Monitoring: Monitoring Email and Ticket queue to ensure SLAs are met according to client agreement.
Education
Post Graduate Diploma - Data Science
Maharishi University of Information Technology
Noida, UP08-2019
Bachelor of Business Administration - Greater Noida, UP
Lloyd Institute of Management And Technology
Greater Noida, UP06-2018
Skills
- Application support
- Database management and troubleshooting
- Data analysis
- Incident management and problem resolution
- Healthcare IT applications (PACS/RIS, DICOM, HL7)
- Windows and Linux server administration
- Operating systems: Linux (Ubuntu 2004), Unix, Windows
- Databases: SQL, MySQL
- Tools: ServiceNow, Confluence, Splunk
- Scripting languages: Shell scripting
- Scheduling tool: Cron job
- Excel
Certification
- Business Analysis and Strategy Analysis
- AWS Services for Solutions Architect Associates.
- Complete SQL Bootcamp with MySQL, PHN & Python.
- Data Analysis and Machine Learning for Beginners with Python.
- Fundamental Data Analysis and Visualization Tools.
Languages
- Proficient in Hindi
- Proficient in English
Timeline
Senior Software Engineer
CitiusTech | Client: GE Healthcare
07.2023 - Current
Application Support Engineer
NTTDATA PVT.LTD | Client: Morgan Stanley
05.2020 - 06.2023
Post Graduate Diploma - Data Science
Maharishi University of Information Technology
Bachelor of Business Administration - Greater Noida, UP
Lloyd Institute of Management And Technology