Abhijeet Singh

• Conducted regular staff meetings to obtain feedback on important issues.
• Evaluated staff performance regularly to identify areas of improvement and provide constructive feedback for professional growth.
• Enhanced Center performance by implementing innovative operational strategies and streamlining processes.
• Achieved forecasting accuracy to allow for better planning and reporting.

Manage, direct and monitor the overall performance of the centre

– Effective liaison, support and assistance with the whole of the organisation

– Maintain and improve mechanisms for centre activities, including surveying and measuring the operations, process, outcomes and profitability and disseminate feedback to the appropriate internal entities

– Utilise agreed systems to manage the centre functions, analysis and documenting

– Direct the development of plans for the centre to include management to achieve targets

– Developing plans for the centre’s progress and growth

– Support to all other departments with and related issues

– Subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met

– Reporting (content and format as agreed) on a monthly basis as agreed

– Developing plans for team activities to include strategy to achieve agreed targets

– assist in the development and preparation of the strategy and general business planning of both the centre and the organisation as a whole.

– Delegate authority and responsibility to team with supervision, accountability and review

– Set an example for team members of commitment, centre process and activities, work ethics and habits and personal character

– Maintain accurate records

– Responsibly use resources and control expenses to meet agreed budgetary controls

– Adhere to all organisation policies and procedures

– Interact and co-operate with all members of the organisation, its suppliers and customers

• Oversaw daily operations at the centre, including staff management, facility maintenance, and program development.
• Facilitated professional development workshops for staff, improving team skills and performance in customer service and program delivery.
• Organised community events and workshops, increasing local engagement and promoting centre services.
• Increased customer satisfaction through exceptional service delivery and timely resolution of issues.
• Rewarded, coached, counseled and disciplined employees.

• Evaluating requirements for each division, consulting with doctors, managers, HR and external resources.
• Provides Counselling, Estimates and TPA related information to the patient Formulating and facilitating day and night reports of IPD and Emergency
• Determining potential of training program for future needs o department.
• Managing all the admission process either IPD or Emergency. including surgical clearance Helping employees identify specific behaviors that will contribute to service excellence. Ensuring employees receive on-going training to understand patient expectations.
• Observing service behaviors of employees and provides feedback to individuals and/or managers. Maintaining and analyzing Training on system tools i.e. HIS/ Oracle
• Measuring training effectiveness and work flow in department.
• Maintained work knowledge of all patient admission and discharge
• Facilitated admission and discharge formalities of patient
• Assisted in Performance Management Process (includes goal setting, feedback and performance planning)

• Reduced patient anxiety through clear explanations of procedures, treatments, and medications.
• Managed medical records with diligence, ensuring privacy compliance and easy access for authorized personnel.
• Actively participated in continuous training programs to enhance knowledge of best practices in patient care delivery.
• Demonstrated adaptability by working across diverse departments including emergency room settings and intensive care units.
• Welcomes patients and visitors in person or on the telephone and takes detailed messages as needed
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Assists patients in filling out insurance forms and other patient records.
• Maintained work knowledge of all patient admission and discharge
• Facilitated admission and discharge formalities of patient
• Responsible for Patient OPD/ ER Billing , with there New and Follow up Bills
• Learned how to work under pressure
• Coordinating and handling teamwork

• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Handled confidential and sensitive information with discretion and tact.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Responsible for managing the schedules and communications of Associated Doctor
• Observing service behaviors of employees and provides feedback to individuals and/or managers.
• Ensuring employees receive on-going training to understand patient expectations.
• Managing patient appointments, coordinate with medical staff, and ensure accurate information
• Prioritizing emails and phone calls, gathering documents to prepare for meetings and coordinating travel arrangements.
• Scheduling appointments and performing other administrative tasks.
• Manage professional and personal scheduling for CEO, including agendas, mail, email, phone calls, client management, and other company logistics.
• Coordinate complex scheduling and calendar management, as well as content and flow of information to senior executives