Colleague engagement - Spoc for creating work anniversaries across TC
Abhijeet Soni
Senior Analyst - Corporate Banking
Noida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive mindset. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Senior Analyst - Corporate Banking BA3
Barclays
05.2025 - Current
- Monitoring key risk indicators and metrics to identify emerging risks.
- Execution of monitoring checks on clients, transactions and other activities to identify potential risk to comply with regulatory requirements.
- Managed client queries via email, primarily related to payment investigations and transaction status, ensuring timely and accurate resolution.
- Worked with Business stakeholders to address gaps and issues with respect to due diligence and controls.
- Sanctions screening, transaction monitoring, compliance exception and financial crime.
- Supported corporate client onboarding, including documentation review and system updates.
- Oversee client document collection, risk assessments and due diligence checks.
- Partner with other business functions and areas.
- Process request of addition and removal of authorised signatories, ensuring adherence to internal policies and regulatory requirements.
- Development and implementation of procedures and controls to mitigate risk and maintain operational efficiency.
- Managed KYC for clients while ensuring AML, compliance and regulatory requirements for the Business.
- Handled Audit confirmation letters for UK Corporate clients and coordinated with external auditors.
- Verified the authenticity of audit requests and validated client authority before issuing audit confirmations.
- Hands on experience with tools like QMS, Salesforce, File Gateway, Siebel, Edocs, SOLD and CRM applications.
- Handled case classification by accurately assigning requests to appropriate operational queues, ensuring timely processing and improved workflow efficiency.
Personal Banker BA3
Barclays Corporate & Investment Bank - Retail and Business Banking
Noida
04.2023 - Current
- Investigate customer queries, concerns and complaints using conversation cycle and role modelling mutual respect.
- Being a support staff member in retail banking I'm responsible to monitor performance for the team members & help them to learn the process.
- Implemented training material and sessions about process knowledge to the new onboard colleagues post their classroom training both on floor and virtually to Pune colleagues.
- Analyze team workflows and processes, identifying areas of improvement and implementing solution to increase their efficiency.
- Able to manage performance KPIs, Net Promoter score with maximum level of customer satisfaction.
- Identified discrepancy or missing information in KYC documentation and promptly referred cases to the branch for resolution.
- Communicated effectively with customers to explain KYC requirements and assist with completing necessary documentation.
Financial Assistant
Barclays Corporate Bank
Noida
02.2025 - 03.2025
- Established payment plans for customers with overdrawn accounts.
- Calculated disposable income through thorough review of affordability, earnings, and spending.
- Collaborated with third-party charities to provide customer assistance.
- Knowledge of regulatory risk requirements relating to complaints.
- Expertise in supporting teams in Retail/Business/Barclaycard Banking.
Sr Chat Associate
Concentrix Private ltd
06.2022 - 04.2023
- Employed by Concentrix to provide customer support for Barclays Bank.
Sr Complaints Specialist
Tech Mahindra Private Ltd.
Noida
02.2020 - 06.2022
- Efficiently handled incoming tickets raised by frontliners in real-time.
- Conducted thorough investigations to identify and resolve customer issues promptly.
- Communicated findings and solutions to customers via call or message, ensuring a positive customer experience.
- Maintained accurate records of customer interactions and resolutions in the ticketing system.
- Collaborated with cross-functional teams to escalate and resolve complex issues effectively.
Education
B.COM Hons - undefined
PGDAV College
Delhi07-2020
XII - undefined
St Karen's Secondary School
04-2017
undefined
St Karen's Secondary School
04-2015
Skills
- Understanding of AML and KYC regulations and compliance procedures
- Knowledge around Fraud, Merchant Authorisation and chargeback
- Sanctions screening, Transaction monitoring, Compliance and Financial crime
- Knowledge about Excel
- Knowledge about PowerPoint
- Process automation tool sets/capabilities
- Knowledge of regulatory risk requirements relating to complaints
- Expertise in supporting teams in Retail/Business/Barclaycard Banking
- Python - Basics
- Hands on experience on QMS, Salesforce, Fullserve, Zeus, SOLD, Siebel and CRM
Certification
2024-11-01, Excel workshop - I've successfully completed Excel training with certification including VLOOKUP & HLOOKUP
Accomplishments
- Recognised for being the employee of the month of Feb last week
- Acted as an SME to support a b SDA for Pune as well
Interests
Timeline
Python Essential Training
05-2026
The ABCs of the Banking and Insurance : AML and KYC
04-2026
Senior Analyst - Corporate Banking BA3
Barclays
05.2025 - Current
Financial Assistant
Barclays Corporate Bank
02.2025 - 03.2025
2024-11-01, Excel workshop - I've successfully completed Excel training with certification including VLOOKUP & HLOOKUP
01-2025
Personal Banker BA3
Barclays Corporate & Investment Bank - Retail and Business Banking
04.2023 - Current
Sr Chat Associate
Concentrix Private ltd
06.2022 - 04.2023
Sr Complaints Specialist
Tech Mahindra Private Ltd.
02.2020 - 06.2022
B.COM Hons - undefined
PGDAV College
XII - undefined
St Karen's Secondary School
undefined
St Karen's Secondary School