Senior Business Execution, Banking Operations and Business Analysis Professional with 14+ years of experience in Corporate Banking, Cash Management Services (CMS), Payment Operations, Business Analysis, Project Management, Operational Excellence, Risk & Controls, and Banking Transformation. Experienced in requirement gathering, business process documentation, process mapping, UAT coordination, stakeholder management, reconciliation, payment operations, and process automation. Proven ability to collaborate with Business, Operations, Product, Technology, Compliance, and Risk teams to deliver strategic initiatives, improve operational efficiency, strengthen governance, and enhance customer experience. Certified in Business Analysis Foundations, Project Management Foundations, FinTech, AML/CFT Compliance, and Generative AI.
Hi, I’m
Mukesh Kumar Namburi
Senior Business Execution & Banking Transformation Professional| Corporate Banking Payments & Collections | Operations Excellence| Cash Management | Reconciliations| Project Management
Hyderabad
Summary
Overview
3
Languages
5
Certifications
15
years of professional experience
Work History
AXIS BANK LIMITED
Senior Manager – Corporate Banking
03.2019 - Current
Job overview
- Direct end-to-end corporate banking services tailored for institutional government and large corporate clients.
- Engage with business product, technology, treasury, compliance, and operations teams to implement strategic business initiatives.
- Supervise cash management services (CMS) related to payment processing, collections, settlements, and reconciliation tasks.
- Lead process transformation projects targeting automation, operational efficiency, and customer satisfaction.
- Facilitate coordination among cross-functional teams to achieve effective implementation of strategic initiatives.
- Facilitate user acceptance testing (UAT), overseeing production validation, defect resolution, and go-live support for banking applications and process enhancements.
- Facilitate UAT and implementation assistance for multiple payment and operational improvements.
- Examine operational MIS dashboards and KPIs to identify avenues for process improvements and guide data-driven business decisions.
- Analyzed operational MIS dashboards and KPIs to identify process improvement opportunities and support data-driven decisions.
- Facilitate process mapping gap analysis, uncovering automation opportunities that drive operational efficiency.
- Compile business requirements from stakeholders and transform into business process documentation and operational solutions.
- Craft process documentation, standard operating procedures (SOPs), and workflow documents to facilitate operational excellence.
- Facilitate root cause analysis (RCA) for operational challenges and initiate corrective and preventive measures.
- Ensure adherence to AML/KYC regulations, internal auditing standards, compliance requirements, and regulatory frameworks.
- Coach team members to standardize operating procedures and cultivate an environment of ongoing enhancement.
- Operate as subject matter expert (SME) regarding corporate banking and payment operations.
- Facilitated various business transformation and operational improvement projects
- • Improved operational efficiency by strengthening governance, controls and standard operating procedures.
- Optimized customer turnaround time by streamlining processes and improving services.
- Secured annual achiever award for outstanding operational performance.
YES BANK LIMITED
Assistant Manager – Banking Operations
10.2016 - 03.2019
Job overview
- Directed payment processing settlements and reconciliations to ensure accurate financial reporting.
- Facilitated communication between business branch operations and support teams, resolving operational issues to enhance service delivery.
- Supported business process improvement and operational excellence initiatives.
- Prepared operational MIS reports, dashboards and performance metrics.
- Prepared operational MIS reports and dashboards to provide actionable insights for performance monitoring.
- Enhanced customer experience through proactive issue resolution and stakeholder collaboration.
- Participated in User Acceptance Testing (UAT) and production support activities.
AXIS BANK LIMITED
Assistant Manager – Centralized Operations
09.2014 - 10.2016
Job overview
- Managed centralized banking operations, ensuring accurate payment processing and timely settlements.
- Resolved operational exceptions and reconciliation breaks, minimizing payment-related disruptions.
- Supported business process documentation, facilitating operational improvements across teams.
- Supported business process documentation and operational improvements.
- Ensured adherence to internal controls, regulatory compliance and audit requirements.
- Assisted in implementation of operational changes and production support.
ICICI BANK LIMITED
Customer Service Officer
10.2011 - 09.2014
Job overview
- Oversaw branch banking operations and customer servicing to enhance client satisfaction.
- Delivered quality customer service while maintaining operational excellence.
- Handled customer documentation, account servicing and operational support.
- Processed customer documentation and provided account servicing and operational support to ensure seamless transactions.
- Provided quality customer service while upholding operational standards and resolving customer inquiries.
Education
NIIT
PG Diploma from Banking Operations
09-2011
University Overview
Post Graduated from NIIT in Banking Operations
Acharya Nagarjuna UniversityGuntur
Bachelor of Commerce (B.Com.)
03-2011
University Overview
Graduated in Commerce and specialised project in rectification of Errors
Skills
Business Analysis Requirement Gathering Business Requirement Documentation (BRD) Functional Requirement Documentation (FRD) Process Mapping Gap Analysis Business Process Improvement Banking Transformation Business Process Documentation Project Management Agile Methodology Scrum User Acceptance Testing (UAT) Go-Live Support Stakeholder Management Corporate Banking Cash Management Services (CMS) Payment Operations NEFT RTGS IMPS Reconciliations Operational Risk Governance & Controls AML/KYC Compliance Audit Management Process Automation Root Cause Analysis Client Relationship Management Team Leadership Microsoft Excel Microsoft Copilot AI Productivity Tools
AML/KYC
Operational dashboards
Agile project management
Certification
FinTech Certification, SwitchToTech
Timeline
Senior Manager – Corporate Banking
AXIS BANK LIMITED
03.2019 - Current
Assistant Manager – Banking Operations
YES BANK LIMITED
10.2016 - 03.2019
Assistant Manager – Centralized Operations
AXIS BANK LIMITED
09.2014 - 10.2016
Customer Service Officer
ICICI BANK LIMITED
10.2011 - 09.2014
Acharya Nagarjuna University
Bachelor of Commerce (B.Com.)
NIIT
PG Diploma from Banking Operations
AWARDS & RECOGNITION
AWARDS & RECOGNITION
Mountain Movers BI Annual Achiever Award, Process Debonair Award, Best Performer Award, Zero Error Award, All-Rounder Award, CASA Champions Drive Recognition, Power Play Contest – Best BSPTOOLS & TECHNOLOGIES
TOOLS & TECHNOLOGIES
Microsoft Excel (Advanced)
Microsoft Word
Microsoft PowerPoint
Microsoft Copilot
AI Productivity Tools