Abhijeet Chandra
Technical Support Engineer
Pune
Summary
Astute Tech Engineer with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Technical Support Engineer
Mphasis
Pune
10.2022 - Current
- Supported high-profile clients with special requirements, delivering personalized assistance tailored to their unique needs.
- Managed multiple concurrent support cases with precision and focus, resulting in high rate of case closure within target timelines.
- Supported global customers across diverse industries while adapting quickly to evolving technologies.
- Delivered high-quality training sessions to new hires, fostering strong understanding of company products and services.
Education
Bachelor of Science -
Dr. Abdul Kalam Technical University
Lucknow 07.2019 - 07.2022
Skills
Active Directory
Technical Troubleshooting
DNS, O365, VMWare, Splunk
Application support
Data Analysis, Power BI, SQL
System Administration, System Maintenance
Incident Management
Technical Documentation
Customer Relationship Management
Certification
Python Programming Language
Timeline
Technical Support Engineer
Mphasis
10.2022 - Current
Bachelor of Science -
Dr. Abdul Kalam Technical University
07.2019 - 07.2022
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