ABHIJIT BISWAS
Hyderabad
Summary
Accomplished professional with over 14 years of experience in Market and Strategy Research, leveraging deep expertise in data analysis, forecasting, database management, report writing, market sizing, secondary research, and business requirement documentation to drive strategic decisions and business growth. Proven success in project planning, process improvement, and client engagement, with a strong record of leading high-performing teams and mentoring emerging talent. A strategic leader and cross-functional collaborator, adept at engaging with senior leadership, stakeholders, and global teams to deliver actionable insights, foster innovation, and achieve organizational excellence.
Overview
18
18
years of professional experience
Work History
Manager
S&P Global
HYDERABAD
05.2023 - Current
- Leadership in Client Service Excellence: Delivered world-class customer service and solutions to high-profile clients, including senior-level decision-makers, by efficiently managing inquiries through phone, email, and ticketing systems.
- Strategic Credit Analysis: Led comprehensive credit analyses and risk assessments on municipal bonds, enhancing the firm’s investment strategies and supporting overall financial stability.
- Data-Driven Decision Making: Spearheaded the development and implementation of advanced models for yield calculations and portfolio optimization, achieving a 10% increase in investment returns.
- Financial Reporting and Presentation: Oversaw the preparation and delivery of detailed financial reports, translating complex financial data into clear, actionable insights for clients and stakeholders.
- Mentorship and Team Development: Mentored and developed junior analysts, fostering professional growth and ensuring the delivery of high-quality, consistent work across the team.
- Client Relationship Management: Demonstrated exceptional prioritization and time management, proactively managing and escalating issues as needed, while maintaining and enhancing long-term client relationships.
- Problem Solving and Process Improvement: Identified and resolved potential issues by collaborating with cross-functional teams and internal stakeholders, driving continuous process improvements.
- Policy Development and Enforcement: Developed, implemented, and enforced policies and procedures designed to meet client needs, ensuring consistent satisfaction and operational efficiency.
- Client Engagement and Strategy: Led client meetings to discuss and refine investment strategies, address concerns, and strengthen client partnerships, contributing to business growth.
- Issue Resolution: Managed complex client issues by actively listening and delivering effective, timely solutions, maintaining high levels of client satisfaction.
- Operational Oversight: Supervised and ensured compliance with client service standards across all team members, maintaining excellence in service delivery.
- Cross-Departmental Collaboration: Established open communication channels with clients, aligning internal teams, including marketing and sales, with client service objectives to drive synergy and success.
- Client Needs Analysis: Engaged directly with clients to understand their needs and preferences, facilitating tailored solutions that exceeded expectations.
- Product and Service Expertise: Provided in-depth product and service knowledge to clients, enabling informed decision-making, and fostering trust.
- Performance Tracking and Reporting: Created and analyzed monthly and quarterly departmental reports, evaluating performance against KPIs, and implementing improvements where necessary.
- Directed cross-functional teams to enhance project delivery timelines and improve operational efficiency.
- Implemented strategic initiatives to optimize data analytics processes, increasing reporting accuracy and insight generation.
- Mentored junior staff, fostering skill development and promoting a culture of continuous improvement within the team.
- Spearheaded stakeholder engagement efforts to align project goals with business objectives, ensuring successful outcomes.
- Analyzed market trends and competitive landscape to inform strategic decision-making and drive product innovation.
- Streamlined workflows by integrating advanced tools and methodologies, resulting in enhanced productivity across departments.
- Coordinated with senior leadership to develop long-term strategies that support organizational growth and sustainability initiatives.
- Facilitated training programs aimed at improving team performance and enhancing overall service delivery standards.
- Managed and motivated employees to be productive and engaged in work.
Associate Manager
S&P Global (IHS Markit Acquisition)
HYDERABAD
06.2022 - 04.2023
- Led cross-functional teams to drive project completion and improve operational efficiency.
- Developed and implemented strategic initiatives to enhance data accuracy and integrity.
- Mentored junior associates, fostering professional growth and team collaboration.
- Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
- Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Proactively identified areas for improvement, implementing solutions that led to significant cost savings.
- Streamlined processes for increased efficiency and cost savings within the department.
- Improved client satisfaction by consistently delivering high-quality work on schedule.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Mentored and supported customer success department employees to create strong workplace culture.
Associate Manager
IHS Markit
HYDERABAD
07.2020 - 05.2022
- Led cross-functional teams to drive project completion and improve operational efficiency.
- Developed and implemented strategic initiatives to enhance data accuracy and integrity.
- Mentored junior associates, fostering professional growth and team collaboration.
- Enhanced team productivity by implementing efficient project management strategies.
- Established team priorities, maintained schedules and monitored performance.
- Mentored and supported customer success department employees to create strong workplace culture.
Senior Associate II
IHS Markit
08.2019 - 07.2020
- Requirements Gathering and Analysis, BRD, FSD Preparation, Use-case and User story preparation and Functional UAT and Production Testing based on Business Requirements and Scenarios.
- Assisting in defining, planning and justifying projects using AGILE methodology to develop/implement automated and non-automated components of new or changed processes.
- Deftly handing the financial reporting process by providing monthly statistics on an accurate and timely basis. This includes providing data and reports for analysis and completing research on any vendor or regulator feed changes and variance to the plan to mitigate the risk of feed failure.
- Designing new user interface screens to support new features via sketches, mock-ups, wireframes, workflows, and process maps
- Designed and maintained interactive Power BI dashboards to visualize portfolio performance, delinquency trends, and risk metrics for senior management decision-making.
- Led cross-functional teams to improve project delivery timelines and enhance operational efficiency.
- Developed strategic frameworks for data analysis, driving insights for client decision-making processes.
- Mentored junior associates, fostering professional growth and enhancing team performance.
- Conducted in-depth market research, identifying trends that informed product development strategies.
- Optimized workflow processes through the implementation of innovative tools and technologies.
- Collaborated with stakeholders to define project scopes and align objectives with organizational goals.
- Analyzed financial reports, providing actionable recommendations that improved budget forecasting accuracy.
- Established best practices for documentation and reporting, ensuring compliance with industry standards.
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Observed packing operations to verify conformance to specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Devised and implemented processes and procedures to streamline operations.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
- Identified potential risks to develop mitigation plans and minimize impact on project timelines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Trained and supported new team members, maintaining culture of collaboration.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
Senior Content Expert
Shore Infotech Pvt Ltd.
01.2018 - 07.2019
- Collaborated with technology and analytics teams to automate credit evaluation models, enhancing decision accuracy and reducing manual intervention time.
- Lead a team involved in development of strategic credit decisioning capabilities and credit decisioning database
- Monitored portfolio performance through trend Performing Agile/Scrum testing to ensure UI efficiency: develop testing scenarios, and complete regression testing on daily work to ensure new features do not interfere with existing work.
- Created acceptance criteria for test scenarios and participated in the appropriate test cycles in order to validate that solutions meet business needs.
- Coordinating project delivery by participating in design reviews and walk-throughs to communicate systems designs and validate proposed solutions.
- Developed automated VBA tools to streamline recurring credit risk reports, significantly reducing manual effort and improving reporting accuracy, turnaround time, and operational efficiency through innovative process optimization.
Subject Matter Expert
Shore Infotech Pvt Ltd.
12.2015 - 12.2017
Senior Consultant
Sutherland Global Services
01.2015 - 12.2015
- Detailed analysis of mortgage underwriting decisions and their adherence to agency guidelines to determine quality of loan underwriting.
- Shift management of the key resources across the week and weekends for smooth functioning of the business.
- Control and mitigate risk associated with new loan and invoice discounting portfolio by continuously tracking the performance and updating the status for any adverse.
- Providing quality stake holder’s service, including interacting with stake holders, answering queries, and effectively handling stake holder’s complaints.
- Through analysis of Client credit report with major focus on credit ratings, credit and other derogatory events and other risk factors for assessment of insurance, performance and salability of mortgage loans.
- Post settlement, co-ordinate with all in order to ensure that the loan proceeds are transferred to the respective parties, including the fees payable to the client.
- Home loans portfolio risk analytics and product management with products like FHA loans, VA loans, Conventional loans and HECM loans.
- Led cross-functional teams to enhance project delivery and client satisfaction.
- Developed strategic frameworks to optimize operational efficiency across multiple departments.
- Mentored junior consultants, fostering professional growth and skill development within the team.
- Implemented process improvements that reduced turnaround times and streamlined workflows.
Consultant
Capgemini India Pvt Ltd.
KOLKATA
10.2009 - 12.2014
- Creation of identifiers for wide range of fixed income securities & structured products used for valuation services & for trade settlement straight through processing for various Investment Banks.
- Maintaining the identifiers by including latest information during the life cycle of a financial instruments viz early redemption, physical and cash settled final redemption or any other Corporate Action.
- Work closely with Pricing Evaluators, Structured Products Group and other data groups to update the interests and amortization details (Buy back & Repurchase) as per the data procured from Calculation agent/Lead managers and other depositaries like Euroclear and Clearstream (Deutsche Bank).
- Identification, escalation and resolution of global corporate action issues with emphasis on critical and complex issues including - tender offers, Warrants issues, Rights issues, Acquisitions and Mergers.
- Accountable for finding out the price failure of security in the company data software and clear it with the help of Bloomberg, and I.D.C (Interactive Data Corporation), EMMA (Electronic Municipal Market Access) and various secondary data sources.
- Generate management and control reports and perform analysis, co-ordinate and oversee month-end reporting/valuations and statistical information for both retail and institutional clients.
- Research and respond quickly (via email & ITSM) to all client’s issues, adhering to quality goals for accuracy, completeness, and timeliness.
- Monitoring project progress for ensuring quality & timeliness of deliverable and reporting on projects progress and escalating issues.
- Support overseas subsidiaries, by providing data administration services within stipulated time frame.
- Led cross-functional teams to implement process improvements, enhancing operational efficiency and client satisfaction.
- Developed and executed strategic frameworks for project delivery, ensuring alignment with business objectives.
- Analyzed market trends and provided actionable insights to inform client strategies and decision-making processes.
- Mentored junior consultants, fostering skill development and knowledge sharing within the team.
- Streamlined project management methodologies, reducing timelines through effective resource allocation and risk management.
- Collaborated with stakeholders to define project scopes and deliverables, ensuring clarity and commitment across all levels.
- Conducted comprehensive assessments of client operations, delivering tailored recommendations for optimization and growth.
- Established best practices for data analysis and reporting, enhancing accuracy in performance measurement across projects.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Credit Analyst
Magma Fincorp Ltd.
KOLKATA
04.2008 - 09.2009
- Adept in appraising credit proposals & scrutinizing relevant documents before sanctioning / disbursing the credit, ensuring compliance with organizational credit policies.
- Proficient analyzing of financial statements, assessing risk, and evaluating credit worthiness.
- Expertise in conducting analysis to assess prevalent market environment, identifying business risks & implementing effective mechanisms to mitigate the same.
- Analyzed credit reports to assess borrower risk and recommend loan approvals.
- Evaluated financial statements and credit histories for accuracy and completeness.
- Developed predictive models to enhance risk assessment strategies and decision-making.
- Assessed credit risk and analyzed financial statements.
Education
PGDM - Finance & Human Resource
Bhavans Institute of Management
Bhubaneswar01-2008
B.Com. (H) - Accountancy
Heramba Chandra College, University of Calcutta
Calcutta01-2006
12th - undefined
Kendriya Vidyalaya
Kolkata (Ballygunge)01-2003
10th - undefined
Kendriya Vidyalaya
Kolkata (Ballygunge)01-2001
Skills
- Database: Euroclear, Clearstream, Bloomberg, Factset, Thomson, PI, Hoovers etc…
- Platforms: Windows2000, XP,MS-7
- Web Technologies: Web Designing
- Applications: Tally, Fact, Ace, SPSS, Prowess
- Team leadership
- Time management
- Operations management
- Project planning
- Cross-functional teamwork
- Customer relationship management (CRM)
- Contract management
- Salesforce management
- Recruiting and interviewing
- Problem-solving
- Decision-making
- Staff management
- Documentation and reporting
- Strategic planning
Extra-Curricular Activities
Leading the Sustainability Committee of IHS Markit Hyderabad. Member of the TIE – The Idea Exchange of IHS Markit. Organized social events in office to promote team bonding and collaboration. Leading the Sustainability Committee of IHS Markit Hyderabad. Member of the TIE – The Idea Exchange of IHS Markit. Organized social events in office to promote team bonding and collaboration.
Personal Dossier
Languages Known: English, Hindi & Bengali
Awards
Winner of Hackathon 2016-2017 of IPREO Holdings, LLC, Runners of Hackathon 2017-2018 of IPREO Holdings, LLC, Certified Yellow Belt Lean Six Sigma from Capgemini India Pvt Ltd., Awarded with “Project Star” from Capgemini, for continuous innovation through various tools of automation., Certificate from IIM Calcutta on participation of Personality Development Workshop., Certificate from Kendriya Vidyalaya, Ballygunge for being the Best Prefect from 2001-2002., Certificate from Rotaract International Meet Dist: 3291
Personal Dossier
- Date of Birth: 4th October 1983
- Marital Status: Married
Timeline
Manager
S&P Global
05.2023 - Current
Associate Manager
S&P Global (IHS Markit Acquisition)
06.2022 - 04.2023
Associate Manager
IHS Markit
07.2020 - 05.2022
Senior Associate II
IHS Markit
08.2019 - 07.2020
Senior Content Expert
Shore Infotech Pvt Ltd.
01.2018 - 07.2019
Subject Matter Expert
Shore Infotech Pvt Ltd.
12.2015 - 12.2017
Senior Consultant
Sutherland Global Services
01.2015 - 12.2015
Consultant
Capgemini India Pvt Ltd.
10.2009 - 12.2014
Credit Analyst
Magma Fincorp Ltd.
04.2008 - 09.2009
10th - undefined
Kendriya Vidyalaya
12th - undefined
Kendriya Vidyalaya
B.Com. (H) - Accountancy
Heramba Chandra College, University of Calcutta
PGDM - Finance & Human Resource
Bhavans Institute of Management