Abhijith H Kempegowda
Bengaluru
Summary
Accomplished Technical Support Engineer with a proven track record at Webaffinity Technologies, adept in technical troubleshooting and problem-solving. Expertise in SQL, PLSQL, and Unix Shell scripting, significantly enhancing customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Webaffinity Technologies
08.2022 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Application Support Engineer
Cognizant Technologies
03.2019 - 06.2022
- Ensuring the day to day process is BAU and all the Matrix exposure reports are published to CRM Users with in SLA.
- Monitoring the jobs and follow up with development team to resolve slow, Hanged and failed jobs in Control M and following manual completion steps to end a job.
- Establishing the root causes of production issues on a daily basis, escalate to upstream if necessary,follow up and ensure the issue is fixed.
Education
Bachelor of Engineering - Computer Science
City Engineering College
Benagaluru08.2018
Skills
- Technical Troubleshooting
- Problem-Solving
- Application support
- SQL and PLSQL
- Unix Shell scripting
- Linux
Certification
OCA-Oracle Database SQL Certified Associate.
Completed training on Snowflake developer.
Timeline
Technical Support Engineer
Webaffinity Technologies
08.2022 - Current
Application Support Engineer
Cognizant Technologies
03.2019 - 06.2022
Bachelor of Engineering - Computer Science
City Engineering College
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