Abhilash Pandhare
Pune
Summary
Detail-oriented Operations Specialist with over 4 years of experience in managing client expectations and delivering results within stringent Service Level Agreements (SLAs). Proven track record at Gallagher Operations LLP, successfully meeting deadlines and fulfilling client needs consistently. Core competencies include project management, effective communication, and problem-solving. Committed to enhancing operational efficiency and exceeding performance benchmarks.
Overview
4
4
years of professional experience
Work History
Senior Process Analyst
Gallagher Operations, LLP
Pune
11.2021 - Current
- Handled multiple accounts receivable activities with daily turnaround time adherence.
- Gathered, formatted, and validated various data to compile weekly and monthly production reports.
- Assigned tasks to team members and monitored queue progression at regular intervals.
- Suggested process enhancements to boost productivity and efficiency through Kaizen concepts.
- Facilitated regular process update meetings focusing on error reduction.
- Providing the required guidance and assistance to colleagues, whenever required
- Enhanced team knowledge by delivering targeted process training.
- Ensured timely processing and dispatch of invoices to meet client expectations and SLA requirements.
- Conducted systematic verification of invoices aligned with standard three-way matching process.
- Reviewed essential documents for billing procedures.
- Verify the discrepancies and resolve client’s billing issues
- Reconciled invoices and transactions to detect discrepancies in carrier payments.
- Calculating and filing the Surplus line taxes and fees for a particular coverage for a particular policy
- Audited the tasks performed by fresher/ trainees before sending them back to the onshore team and the AP/AR teams and the QA
- Primary processor and auditor for “Intermediary billing center”
- Managed financial transactions for large-scale projects, including McDonald's and UHAB.
- Facilitated testing of updates in billing platforms like EPIC & BILLING MANAGER.
- Responded promptly to customer inquiries regarding invoicing issues.
- Implemented process improvements to streamline invoice processing activities.
- Performed data entry into accounting system software to process payments.
Process Analyst
WNS Global Services
Pune
10.2020 - 11.2021
- Performing background check for Applicants. (BGV Process).
- Checking applicant criminal history on court websites and updating the same in Optool (Client Tool).
- Submitting daily report to manager about requests closed on daily basis and pending if any.
- Identify reportable records & report according to HireRight & State guidelines.
- Helping with rechecks in teams.
- Helping with rechecks for new joiners in certifications
- Developed process improvement plans to increase efficiency and reduce costs.
- Prioritized and organized tasks to efficiently accomplish service goals.
Data Analysis (Intern)
SPNN Business Services Private Limited, Rupeek Pvt.Ltd
Pune
Education
MBA - Operations Management
Sinhgad Institute of Business Management
01.2019
BS C.H.S - Hotel Management
A.B. Telang IHM
01.2013
HSC -
Symbiosis College of Commerce & Arts
01.2010
SSC -
Abhinav Vidyalaya Highschool
01.2008
Skills
- Quality assurance practices
- Invoice processing
- Tax compliance
- Deadline management
- Resolving clients' queries
- Document verification
- Problem solving
- Time management
- Communication
Accomplishments
- Awarded the Star of the Month multiple times
- Recognition from the divisional head of Gallagher India on the Shining Star
- The award was entitled to the Indigenous Award and Rising Star
Affiliations
- A/R due date for the installment plan
- Quick steps for mail format in Outlook
- Referral Verbiages
Language
Marathi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Senior Process Analyst
Gallagher Operations, LLP
11.2021 - Current
Process Analyst
WNS Global Services
10.2020 - 11.2021
Data Analysis (Intern)
SPNN Business Services Private Limited, Rupeek Pvt.Ltd
MBA - Operations Management
Sinhgad Institute of Business Management
BS C.H.S - Hotel Management
A.B. Telang IHM
HSC -
Symbiosis College of Commerce & Arts
SSC -
Abhinav Vidyalaya Highschool
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