ABHILIPSA MOHANTY
Bhubaneswar
Summary
Resourceful CRM Executive known for high productivity and efficient task completion. Skilled in customer relationship management, data analysis, and strategic planning. Excel in communication, teamwork, and problem-solving to enhance customer engagement strategies.
Overview
3
3
years of professional experience
Work History
CRM Executive
IKONTEL PRIVATE SOLUTION LIMITED
Bhubaneswar
01.2024 - Current
- Provided training to staff on the use of the CRM system and its features.
- Developed new products, services and promotions based on customer preferences.
- Decided on final CRM structure and architecture to capture crucial sales funnel information.
- Identified key trends in customer behavior through analysis of CRM data.
- Resolved customer complaints regarding sales and service.
- Collected customer payments, handled exchanges and issued appropriate refunds.
- Answered customer queries and handled complaints.
Backend Developer
RJ HOTMAX REALITY PVT LTD
Bhubaneswar
07.2022 - 12.2024
- Devised automation, backup and recovery protocols to preserve and safeguard data.
- Updated software upon release of vendor patches to mitigate vulnerabilities.
- Collaborated with front-end developers to ensure a seamless integration of the back-end system with the user interface.
- Improved and corrected existing software and system applications.
Education
Bachelor of Arts - EDUACATION AND ODIA
M.A MAHAVIDYALAYA ,NEMALO
CUTTACK05-2020
P.G.D.C.A/TALLY - COMPUTER
JBM COMPUTER INSTITUTE
CUTTACK01-2019
Associate of Arts - EDUCATION AND ODIA
M.A MAHAVIDYLAYA , NEMALO
CUTTACK05-2017
SCHOOLING -
JAYANTIDEVI GIRLS HIGH SCHOOL,SANTAPUR
CUTTACK05-2015
Skills
- CRM training
- Customer engagement
- Sales funnel management
- Customer service
- Payment processing
Affiliations
- RANGOLI
- MEHENDING
Languages
ODIA
First Language
English
Beginner
A1
Hindi
Advanced (C1)
C1
Timeline
CRM Executive
IKONTEL PRIVATE SOLUTION LIMITED
01.2024 - Current
Backend Developer
RJ HOTMAX REALITY PVT LTD
07.2022 - 12.2024
Bachelor of Arts - EDUACATION AND ODIA
M.A MAHAVIDYALAYA ,NEMALO
P.G.D.C.A/TALLY - COMPUTER
JBM COMPUTER INSTITUTE
Associate of Arts - EDUCATION AND ODIA
M.A MAHAVIDYLAYA , NEMALO
SCHOOLING -
JAYANTIDEVI GIRLS HIGH SCHOOL,SANTAPUR
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