Abhinab Benarji
Hojai
Summary
Accomplished Senior Associate with a proven track record at Wipro BPO, excelling in team leadership and performance monitoring. Demonstrated ability to enhance customer satisfaction and engagement through innovative strategies and effective complaint management. Skilled in analyzing trends to anticipate needs, significantly contributing to team success and client wellness.
Overview
5
5
years of professional experience
Work History
Senior Associate
Wipro BPO
08.2019 - 07.2022
- Trained and supported new team members, maintaining culture of collaboration.
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Associate
MET Technologies Private
09.2017 - 06.2019
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
No Degree - Bachelor's In Computer Application
09-2017
GED -
05-2013
High School Diploma -
01-2011
Skills
- Timeline estimates
- Performance monitoring
- Complaint management
- Team leadership
Accomplishments
- Collaborated with team of 30 in the development of a project with AT&T.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Advanced (C1)
Interests
Table Tennis, Reading Books, Travelling, Listening Songs
Timeline
Senior Associate - Wipro BPO
08.2019 - 07.2022
Associate - MET Technologies Private
09.2017 - 06.2019
Techno India - No Degree, Bachelor's In Computer Application
Deshabandhu Bidyapith HS School - GED,
Don Bosco High School - High School Diploma,
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