Abhinav Chaurasia
Mumbai
Summary
Resilient professional with 15 years of leadership experience Mumbai, India chaurasiabhinav@gmail.com 8108152535
Overview
16
16
years of professional experience
Work History
City Head - Customer Experience
Cars24 Services
Mumbai
05.2023 - Current
- Directing the team members on effective methods, operations and procedures
- Identify operational process inefficiencies & recommend necessary improvements
- Train & coach the team as per company policies
- Zero Attrition among Direct Employees
- Launching Innovative marketing Methods to enhance Customer Experience.
- Collaborate with cross-functional teams, including product, marketing, and operations, to resolve complex customer issues and identify areas for improvement
- · Develop and0 maintain a deep understanding of our products and services, staying up-to-date on new features and releases.
- Analyze customer feedback and metrics to identify trends and opportunities for improvement.
Senior Territory Manager - Sales
Cars24 Services
Riyadh
02.2023 - 04.2023
- Lead & manage sales team for the region
- Closely monitor the P&L & suggest strategic business changes
- Take stock of inventory & ensure timely liquidation of cars
- Plan, direct & coordinate timely distribution of stock & ensure smooth customer service.
Senior Territory Manager - Procurement & Sales
Cars24 Services
Mumbai
02.2021 - 02.2023
- Responsible to drive used car procurement & sales through a large retail team across 12 stores
- Recruitment, training & coaching of team
- Adapt to ongoing structural changes within the organization & ensure smooth transition of business
- Effective communication with Internal as well as External Stakeholders.
Cluster Head - Sales
YES Bank
Mumbai
02.2019 - 02.2021
- Managing a team of 40 individual for POS business
- Acquiring New Accounts keeping P&L in line
- Strategize & lead team for new business opportunities
- Increased POS sales business by 20% through distributor engagements.
Area Sales Manager - Sales
PayTM
Mumbai
06.2017 - 02.2019
- Responsible for driving a 60 member team for sale of Payment Bank products through distribution Channels
- Onboarding of new Retailers & Merchants on the payment platform
- Responsible for customer escalations & timely resolution
- Drive Innovation by introducing Gold Coupons in Gift Vouchers
- Increased activations by 20%.
Zone Manager
Oxigen Services (India) Pvt Ltd
06.2016 - 05.2017
- Managed a Team size of 4 ZM with business of 28 cr
- Penetrating upcountry market for remittance and making individual Distributors
- Drive business collaboration with Gas Stations across the region driving a monthly revenue generation of 37cr through remittance
- Cross Border Remittance indo-Nepal was launched.
Territory Sales Manager - Sales
Idea Cellular Ltd
Mumbai
09.2014 - 05.2016
- Manage Prepaid business for Idea through retailers & distribution channels for the assigned territory
- Increase in market share by 3% through quick liquidation of stocks
- Focus on Retailer Engagement Programs
- Increased gross adds by 20% through innovative retail strategies
- Increase in activating outlets by 30% through rigorous field work.
Territory Sales Officer - Sales & Distribution
Hindustan Unilever
Kolhapur
02.2013 - 09.2014
- Managing Distribution business to generate sale of SKUs
- Drive both Primary & Secondary Revenue targets
- Design schemes to beat Competition Strategies
- Data Analysis for regular tracking of business
- Control Productivity at FSE & Distributor level
- Monitor distributor ROI for a sustainable revenue.
Territory Manager - Distribution
Airtel
Mumbai
01.2010 - 05.2011
- Manage Prepaid business for assigned territory
- Appointment & Training of new Retailers
- Implement & drive various Telco schemes to maximize penetration
- Responsible for effective merchandising at retailer end.
Outlet General Manager - Store Management
NEXT Retail India Ltd
Pune
04.2008 - 01.2010
- Managing end to end store operations for NEXT
- Drive store operations & maintain P&L
- Responsible for retail sales & footfall management
- Manage & train Branch managers & Store FSE's to drive targets.
Education
Masters of Management Studies in Marketing -
PUNE UNIVERSITY
04.2008
Bachelors of Computer Science -
PUNE UNIVERSITY
04.2005
Skills
- SaaS
- Sales Strategy
- Leadership
- Negotiation
- Interpersonal Skills
- Tableau
- Account Management
- Direct sales
Accomplishments
- Qualified for quarterly Singapore contest for JAS 2010 - Airtel
- Awarded MOC Rockstar for consistent performance - Hindustan Unilever Limited
- Awarded CDLT Certification for KPI achievements - Hindustan Unilever Limited
- Top Performer: Mumbai Region - Idea Cellular Ltd
- Consistent performance through the year with target achievement of 110% - Idea Cellular Ltd
- Amongst the Top 5 Area Sales Manager nationally - PayTM
- Qualified for quarterly GOA contest for JAS 2020 - YES Bank
- Received Outstanding Rating in the first year of Appraisal - Cars24 Services Pvt Ltd
- Best Territory Manager award for JFM 2022 - Cars24 Services Pvt Ltd
- Consistently Top Performing Region for the year 2021-22 - Cars24 Services Pvt Ltd
- Single handedly launched new projects for the city - Cars24 Services Pvt Ltd
Personal Information
Title: Retail Sales and operations || Banking & Fintech || Distribution || FMCG || Telecom
Timeline
City Head - Customer Experience
Cars24 Services
05.2023 - Current
Senior Territory Manager - Sales
Cars24 Services
02.2023 - 04.2023
Senior Territory Manager - Procurement & Sales
Cars24 Services
02.2021 - 02.2023
Cluster Head - Sales
YES Bank
02.2019 - 02.2021
Area Sales Manager - Sales
PayTM
06.2017 - 02.2019
Zone Manager
Oxigen Services (India) Pvt Ltd
06.2016 - 05.2017
Territory Sales Manager - Sales
Idea Cellular Ltd
09.2014 - 05.2016
Territory Sales Officer - Sales & Distribution
Hindustan Unilever
02.2013 - 09.2014
Territory Manager - Distribution
Airtel
01.2010 - 05.2011
Outlet General Manager - Store Management
NEXT Retail India Ltd
04.2008 - 01.2010
Masters of Management Studies in Marketing -
PUNE UNIVERSITY
Bachelors of Computer Science -
PUNE UNIVERSITY
Similar Profiles
Sanjeev YadavSanjeev Yadav
Technical Program Manager at Cars24 ServicesTechnical Program Manager at Cars24 Services
GUNJAN CHAWLAGUNJAN CHAWLA
Territory Manager at Cars24 Services Pvt Ltd (Franchise)Territory Manager at Cars24 Services Pvt Ltd (Franchise)
Vipul DeshwalVipul Deshwal
Senior Associate at Cars24 Services PrivateSenior Associate at Cars24 Services Private
Hardik ShahHardik Shah
Representative - South Asia at EHL Hospitality Business SchoolRepresentative - South Asia at EHL Hospitality Business School
Shivam BhatShivam Bhat
Senior Consultant at EYSenior Consultant at EY