Abhinav Kumar Jha
Bauria
Summary
Service Reliability Engineer supporting enterprise telecommunications and network monitoring across public Wi‑Fi, calling services, and charging assets. Manages ServiceNow and BMC Remedy incident flow, coordinates Cisco hardware replacements, and resolves connectivity, fiber, hardware, and display issues to protect service availability. Improves operational governance through maintenance records, repair histories, asset inventories, and preventive maintenance activities.
Overview
4
4
Languages
4
4
years of professional experience
Work History
Service Reliability Engineer
British Telecom PLC
Kolkata
2025.02 - Current
- Provided operational support and reliability management for BT Street Hub infrastructure, network services, and customer-facing telecommunications assets.
- Monitored enterprise network devices through BMC Remedy Entuity, identifying performance trends and supporting proactive service reliability improvements.
- Managed incident and service requests through ServiceNow and BMC Remedy NGSD, ensuring timely resolution and effective communication with stakeholders.
- Managed incident and service requests through ServiceNow and BMC Remedy NGSD, ensuring timely resolution and stakeholder communication.
- Diagnosed and resolved network connectivity, fiber, hardware, and digital display issues, reducing service disruption and maintaining user satisfaction.
- Collaborated with field engineers, local authorities, and external stakeholders to streamline maintenance execution and site access management.
- Implemented process improvements that streamlined operations and strengthened service reliability.
Network Engineer Trainee
Wipro Limited
Kolkata
2022.10 - 2025.02
- Supported enterprise network operations, monitoring, IP address management, DHCP administration, and infrastructure optimization activities.
- Monitored enterprise network infrastructure using SolarWinds Orion, generating performance insights and supporting proactive incident management.
- Performed advanced troubleshooting across routing, switching, wireless, DNS, and DHCP environments to minimize downtime.
- Delivered Level 1.5 network support, troubleshooting complex connectivity issues and coordinating escalations to senior engineering teams.
- Optimized Cisco and HPE Aruba network environments through configuration tuning, software upgrades, and infrastructure maintenance.
- Administered IP Address Management (IPAM) environments, managing subnet allocation, address pools, and network resource utilization.
- Executed network compliance and standardization activities, ensuring adherence to security protocols through switch configuration updates and security banner implementation.
- Executed network compliance and standardization activities, including switch configuration updates and security banner implementation.
- Collaborated with senior engineers to investigate and resolve complex infrastructure issues, enhancing overall service availability.
- Served as a key escalation point for network incidents, coordinating issue resolution across operational teams.
- Partnered with stakeholders, field engineers, and support teams to improve service delivery and communication effectiveness. Contributed to process improvement initiatives that streamlined operations and strengthened infrastructure reliability.
- Coordinated infrastructure upgrades and maintenance activities.
- Client: Nestlé S.A.
Education
B.Sc. (Hons.) - Computer Science
T.H.K. Jain College
Cossipore2021-01
CBSE Class XII -
Central Model School
Kolkata2018-01
ICSE Class X -
Carmel School, Sarangabad
S. 24 Pgs., West Bengal 2001.04 -
Skills
- Network Operations & Engineering
- Service Reliability Engineering
- Incident Management
- ServiceNow
- BMC Remedy NGSD
- BMC Remedy Entuity
- SolarWinds Orion
- IP Address Management (IPAM)
- Infoblox DHCP Administration
- Cisco Switching
- Cisco Wireless LAN Controllers
- HPE Aruba
- Network Monitoring
- Network Troubleshooting
- LAN/WAN Technologies
- TCP/IP
- DNS
Timeline
Service Reliability Engineer
British Telecom PLC
2025.02 - Current
Network Engineer Trainee
Wipro Limited
2022.10 - 2025.02
ICSE Class X -
Carmel School, Sarangabad
2001.04 -
B.Sc. (Hons.) - Computer Science
T.H.K. Jain College
CBSE Class XII -
Central Model School
Politics, Current affairs, fashion
I enjoy keeping up with politics, current affairs, and fashion, as they help me stay informed about evolving trends, public discourse, and cultural developments.