Abhinav Loomba
Chandigarh
Summary
Dynamic training professional with extensive experience at Novo Consulting Pvt Ltd, specializing in employee training and performance evaluation. Proven track record in developing impactful training programs that enhance team collaboration and sales effectiveness. Skilled in needs assessment and motivational coaching, driving continuous improvement in training delivery and participant engagement. Skilled Process Trainer successful at assisting driven teams in understanding products and achieving targets. Top-notch software expertise with desire for a long-term role with potential for growth. Experienced process trainer dedicated to enhancing current training modules and developing new courses. Familiar with delivering instruction through a range of remote and on-site methods. Desiring to offer several years' experience to a growth-oriented position.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service process trainer
Novo consulting pvt ltd
Chandigarh
11.2025 - Current
- Conducted training sessions for employees on operational best practices.
- Facilitated workshops to enhance team communication and collaboration skills.
- Collaborated with management to identify training needs and gaps.
- Evaluated employee performance through assessments and feedback sessions.
- Updated training programs based on industry standards and regulatory requirements.
- Assisted in onboarding new hires through structured orientation programs.
Freelance Automobile Trainer
Infonative Solutions and Skillera Consulting
Chandigarh
04.2024 - 10.2025
- Assessed training needs through surveys and feedback from participants and stakeholders.
- Delivered engaging presentations to promote learning and knowledge retention among trainees.
- Coordinated schedules and logistics for training sessions across multiple locations.
- Implemented evaluation methods to measure training effectiveness and participant satisfaction.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Documented all training activities including attendance records, feedback forms, surveys.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Adapted teaching methods according to the needs of individual learners or groups.
Sales Training Manager
Infonative Solutions
04.2024 - 10.2025
- Delivered impactful sales training to automotive personnel, boosting sales capabilities.
- Facilitated workshops to enhance sales effectiveness and deepen product knowledge.
- Collaborated with management to develop tailored training materials addressing specific needs.
- Monitored training outcomes, providing feedback to drive continuous performance improvement.
Deputy Manager
Upgrad education
Chandigarh
06.2023 - 04.2024
- Served as a Corporate Sales trainer for the Suzuki Two-wheeler project in the North region.
- Created and delivered training sessions that improved sales techniques and customer engagement strategies.
- Evaluated training impact and worked on continuous improvement plans.
- Assessed training needs through surveys and interviews with stakeholders.
- Collaborated with leadership to align training initiatives with business goals.
- Evaluated training effectiveness through feedback and performance metrics.
- Implemented innovative learning technologies to enhance training delivery methods.
Corporate Sales Trainer
G P Strategies
01.2021 - 05.2023
- Served as a Corporate Sales trainer for the Suzuki Two-wheeler project in the North region.
- Created and delivered training sessions that improved sales techniques and customer engagement strategies.
- Evaluated training impact and worked on continuous improvement plans.
- Assessed training needs through surveys and interviews with stakeholders.
- Collaborated with leadership to align training initiatives with business goals.
- Evaluated training effectiveness through feedback and performance metrics.
- Implemented innovative learning technologies to enhance training delivery methods.
Service Process Trainer
Novo Management Consulting Pvt Ltd
Chandigarh
01.2018 - 08.2020
- Provided professional training for Tata Motors Commercial projects.
- Conducted on-job trainings and service-related audits.
- Ensured compliance with client guidelines for service quality and training delivery.
- Conducted workshops to improve team skills and knowledge retention.
- Evaluated training effectiveness through participant feedback and assessments.
- Facilitated process improvement initiatives to streamline operations and reduce errors.
- Provided ongoing support and troubleshooting for training-related inquiries.
Sales Trainer
Mahindra & Mahindra Dealership
Panchkula
07.2017 - 01.2018
- Developed training programs for new sales staff at Mahindra dealerships.
- Evaluated sales team performance and recommended improvements.
- Coordinated role-playing sessions to enhance selling skills and confidence.
- Collaborated with management to identify training needs across departments.
- Created instructional materials to support ongoing learning initiatives.
- Reduced process lags by training new employees on best practices and protocol.
Inhouse Sales Trainer
Mahindra & Mahindra Dealership
Shillong
06.2016 - 07.2017
- Developed training materials for new sales staff at Mahindra & Mahindra Dealership.
- Facilitated interactive workshops to enhance product knowledge among sales teams.
- Conducted role-playing exercises to improve customer interaction skills.
- Evaluated training effectiveness through feedback and assessments from participants.
- Recruited, trained, and mentored sales team members, offering continuous support for professional development.
- Created and coordinated group training classes in alignment with company sales objectives.
- Created customized courses for distributors and customers to introduce relevant features and benefits of products.
Service Advisor
Mahindra & Mahindra Dealership
Jalandhar
06.2015 - 05.2016
- Assisted customers with service inquiries and vehicle maintenance needs.
- Scheduled service appointments and managed customer follow-ups effectively.
- Explained repair processes and service recommendations to customers clearly.
- Resolved customer complaints by providing appropriate solutions promptly.
- Educated customers on vehicle care and maintenance best practices regularly.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Participated in ongoing training activities related to automotive technology advancements.
Service Advisor
Chevrolet Dealership
Jalandhar
09.2012 - 05.2015
- Cultivated strong customer relationships through exceptional service and vehicle maintenance support.
- Assisted customers with inquiries regarding service options and vehicle maintenance needs.
- Scheduled service appointments and managed follow-ups to enhance customer satisfaction.
- Explained repair processes and service recommendations clearly to ensure customer understanding.
- Coordinated with technicians for timely vehicle servicing and repairs.
- Facilitated communication between departments to improve operational efficiency in service appointments.
- Administered warranties, maintaining high-quality standards throughout the service process.
Education
BBA -
Dr CV Raman Institute of Technology
Bilaspur Chattisgarh01-2023
XIIth - English
National Institute of Open Schooling
New Delhi01-2013
GED -
G.B.PANT POLYTECHNIC
NEW DELHI01-2012
Xth - English
Himalaya Public School
New Delhi01-2009
Skills
- Automobile industry
- Employee training
- Training program development
- Needs assessment
- Performance evaluation
- Customer relationship management
- Sales training methodologies
- Industry compliance standards
- Team collaboration
- Effective communication
- Motivational coaching
- Workshop facilitation
- Training design
- Product use
- Train-the-trainer
- Process mapping
- Product demonstrations
- Coaching and mentoring
- Training delivery
Languages
- Hindi
- Punjabi
- English
- Hindi
- Punjabi
Social Link
https://www.facebook.com/mysteriousmrx1/
Total Work Experience
12 Years 0 Month
Languages
English
Proficient (C2)
C2
Certification
MARUTI SUZUKI ARENA/NEXA L2 CERTIFICATION SALES TRAINING
Timeline
Service process trainer
Novo consulting pvt ltd
11.2025 - Current
Freelance Automobile Trainer
Infonative Solutions and Skillera Consulting
04.2024 - 10.2025
Sales Training Manager
Infonative Solutions
04.2024 - 10.2025
Deputy Manager
Upgrad education
06.2023 - 04.2024
Corporate Sales Trainer
G P Strategies
01.2021 - 05.2023
Service Process Trainer
Novo Management Consulting Pvt Ltd
01.2018 - 08.2020
Sales Trainer
Mahindra & Mahindra Dealership
07.2017 - 01.2018
Inhouse Sales Trainer
Mahindra & Mahindra Dealership
06.2016 - 07.2017
Service Advisor
Mahindra & Mahindra Dealership
06.2015 - 05.2016
Service Advisor
Chevrolet Dealership
09.2012 - 05.2015
BBA -
Dr CV Raman Institute of Technology
XIIth - English
National Institute of Open Schooling
GED -
G.B.PANT POLYTECHNIC
Xth - English
Himalaya Public School