Joseph Anthony Panangadan
Mumbai
Summary
To secure a job in which I can express and enhance my skills, my abilities and myself.
Having a good progressive experience in Automobiles Industry worked with Toyota & Honda Dealer, worked with T3 origination who believes in Trust Transiency and technology like Chola MS General Insurance Company in Motor Claims, at present working with a BGV and in Motor Claims who is having a network PAN India A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training to team members and individuals. Possessing excellent management skills and having the ability to work under pressure Having a proven ability to lead by example, consistently hit targets, improve best practices and organize time efficiently
Overview
26
26
years of professional experience
Work History
General Manager
Girnar Software Pvt Ltd
Mumbai
08.2024 - Current
Zonal Manager (Operation West & Central Motor Claims (OD Theft & TP))
Fourth Force Surveillance Indo Pvt Ltd
10.2019 - 07.2024
- Zonal Manager Motor Claim BGV industry & Motor Claims (OD Theft & TP) PAN India
- Business enrollment with all major GIC & Life company across India
- Associate with CHOLA MS,Relaince,HDFC ERGO,SBI IFFCO TOKIO,RSA :- Handling OD, THEFT and TP cases PNB Metlife,ICICI IPRU,SBI,TATA AIA,:- Life Insurance Verification for Pre & Post Cases
- BGV Employment verification Education, Criminal Record.past employment address verification
- Developed Business in Maharashtra, Gujarat,Goa and MP location of more than 100 field executive and Vendor across
- Developed Motor Insurance Investigation in Maharashtra,Gujarat Goa and MP/CG location
- Increased business more than 2.5 times in short span of time
- Increased the field officer developed them and smoothen the business and operation
- Handling client query, job allocation to respective field executive & to ensure that the allocated work gets delivered in the given TAT with a quality report
- To ensure maximum negative hit rate is been delivered to our client
- Focus on BBC (Business, Billing & Collection) as zonal manager my aim is to achieve our target and to be the competitor with my zone Daily hurdle with higher management and with Zonal Level Colleagues and prorate our plan of action and to meet our management expectation in all 3 parameters
- Regular visit and meetings with various insurance companies for their feedback and the current practices so that we can implement in our daily practice's discussion on expansion of new business
- Daily monitor on process in OD/Theft/TP claim and giving input a within the team how to improve our quality
- Doing QC for Life verification and giving them input how to identify fraud cases or nexus involvement.
General Manager (B&P)
Riya Automobile
Mumbai
03.2014 - 09.2019
- Worked with multi brand Workshop Managing the entire followof work staring from job allocation, parts ordering and delivering on time as per the client stander
- Approached for cashless like HDFC,Chola MS, Reliance and successfully got empaneled as per there requirement and the ability and quality what we have delivered
- Attending Customers in a very pleasant & greeting them Preparing All Types of Major, Minror & Medium Estimate All Insurance formalities documents, ( Claim Form,Policy Paper,RC & DL etc
- )claim intimation Guidance & Explanation regarding Cashless, Difference Amount, Insurance formalities
- Handling Customer Complaints at the best of my ability
- Plan the performance of the department annually, monthly, weekly and daily basis
- Sound administrative controls to ensure departmental performance is effectively monitored, according to established guidelines Target orient & self-depended
Asst Claim Manager Motor Claim & Theft Recovery Manager
Cholamandalam Insurance LTD
Mumbai
11.2008 - 12.2013
- Settling all types of Private & Commercial Claims (Major & Minor) Educating Insured for different mode of settlement for e.g
- TL,NOS & PLGuidance & Explanation Regarding Cashless Settlement under given TAT
- New Tie Up with Multiple Brand Workshop, Standardize Labour Schedule Disposal of Claim File Under Given TAT & Ensure That Insured Receive their Payment on TimeCost Cutting on part replacement and encouraging to our garage partner more into repair
- Worked as Theft manager from 1st Aug 2013 till 31sr Dec 2014
- Regular interaction with investigator,Cops,Informer and taking feedback
- Visiting the spot, along with investigator and learned how to crack the case
- Good contact with CBI officer Minimum output and Maximum recovery we have done good no of recovery with our colleague reference.
Senior Body Shop Advisor
Madhuban Motors Pvt Ltd (Toyota Dealer)
Mumbai
07.2005 - 11.2008
- Attending Customers in a very pleasant & greeting them Preparing All Types of Major, Minror & Medium Estimate All Insurance formalities documents, ( Claim Form,Policy Paper,RC & DL etc
- )claim intimation Guidance & Explanation regarding Cashless, Difference Amount, Insurance formalities
- Handling Customer Complaints at the best of my ability
- Plan the performance of the department annually, monthly, weekly and daily basis
- Sound administrative controls to ensure departmental performance is effectively monitored, according to established guidelines Target orient & self-depended
Body Shop Advisor
Ichibaan Automobile Pvt Ltd (Honda Dealer)
Mumbai
06.2004 - 07.2005
- Attending Customers in a very pleasant & greeting them Preparing All Types of Mojor,Mirror & Medium Estimate All Insurance formalities documents, ( Claim Form,Policy Paper,RC & DL etc
- )claim intimation Guidance & Explanation regarding Cashless, Difference Amount, Insurance formalities
- Handling Customer Complaints at the best of my ability
- Plan the performance of the department annually, monthly, weekly and daily basis
- Sound administrative controls to ensure departmental performance is effectively monitored, according to established guidelines Target orient & self-depended
Body Shop Supervisor
Addis Motor (Multi Brand Workshop)
Mumbai
01.2003 - 06.2004
- Complaint Management Workshop operation (Analysis of Revenue, Performance Indicators, CSI Based on Customer feedback, Quality Control Techniques, CS enhancement programs.) Vendor Management (Vendor Relation, Purchase order Negotiation) Personnel Management (Contract Manpower based on skills, Bills Preparing, Performance & Optimum productivity monitoring
- Customer information sharing with respective departments.
Quality Inspection & Cashier
Eppco Petroleum LLC Dubai
Dubai
03.2000 - 01.2003
- Estimate Decision, Customer satisfaction Daily Workshop Status Review / Reports Parts / Consumables Planning, Productivity & Improvisation Equipment utilization / Maintenance Consumable Tracking Job wise Technician utilization / efficiency monitoring
Junior Techinan
Navnit Motors Pvt Ltd (Maruti Dealer)
07.1999 - 01.2000
- Good break through to work in a maruti dealer with lots of learning in technical aspect Learned to do Free Service,Paid Service Clutch O/H,Brake O/H & Head O/H Under gone basic training in Maruti Regional Office
Trainee Technician
Kalpana Motor Pvt Ltd (Maruti Mass Sub Dealer)
12.1998 - 05.1999
- Working as Trainee Apparent ship in a Maruti Mass Sub dealer with lots of learning in technical aspect
- Learned to do Free Service, Paid Service Clutch O/H, Brake O/H & Head O/H
- Undergone basic training in Maruti.
Education
HSC -
Mumbai University
03.1996
SSC -
Mumbai board
03.1994
Diploma in Automobile Engineering -
Father Agnel Technical Institute Bandra, Mumbai
Skills
- Automobile Industry
- Motor Claims (OD Theft & TP)
- Business Development
- Team Management
- Client Relationship Management
- Business Expansion
- Quality Control
- Fraud Detection
- People Management
- Deadline Management
- Customer Service
- Workshop Management
- Insurance Formalities
- Complaint Handling
- Performance Planning
- Vendor Management
- Quality Inspection
- Computer Proficiency (MS Office)
- Computer Skills
- Operations Management
- Problem-solving aptitude
- Communication Skills
Achievementslearning
- Estimation Training for Body & Paint in Toyota Cars at TKML(Toyota Kirloskar Motors Pvt. Ltd., Bangalore)
- Training for Service Advisor Body & Paint in Toyota Cars at TKML(Toyota Kirloskar Motors Pvt. Ltd., Bangalore)
- Body Paint Step 1 Training for Honda Cars at HITEC(Honda International Training & Education Centre, Noida)
- Training for Technician in Maruti Udyog Ltd.
- Estimation Training & negation skill training at Chola MS general Insurance Company at Chennai.
- Communication Training done through GCMWorldwide Private Agency
- Training Program 'Train the Trainee' about ToyotaProduct, working standard, equipment, how to identify multiple damages
Personal Information
- Date of Birth: 11/04/77
- Nationality: Indian
- Marital Status: Married
Timeline
General Manager
Girnar Software Pvt Ltd
08.2024 - Current
Zonal Manager (Operation West & Central Motor Claims (OD Theft & TP))
Fourth Force Surveillance Indo Pvt Ltd
10.2019 - 07.2024
General Manager (B&P)
Riya Automobile
03.2014 - 09.2019
Asst Claim Manager Motor Claim & Theft Recovery Manager
Cholamandalam Insurance LTD
11.2008 - 12.2013
Senior Body Shop Advisor
Madhuban Motors Pvt Ltd (Toyota Dealer)
07.2005 - 11.2008
Body Shop Advisor
Ichibaan Automobile Pvt Ltd (Honda Dealer)
06.2004 - 07.2005
Body Shop Supervisor
Addis Motor (Multi Brand Workshop)
01.2003 - 06.2004
Quality Inspection & Cashier
Eppco Petroleum LLC Dubai
03.2000 - 01.2003
Junior Techinan
Navnit Motors Pvt Ltd (Maruti Dealer)
07.1999 - 01.2000
Trainee Technician
Kalpana Motor Pvt Ltd (Maruti Mass Sub Dealer)
12.1998 - 05.1999
HSC -
Mumbai University
SSC -
Mumbai board
Diploma in Automobile Engineering -
Father Agnel Technical Institute Bandra, Mumbai
Similar Profiles
RAJKUMAR RAJARAJKUMAR RAJA
Business Sales Manager at Girnar Software pvt ltdBusiness Sales Manager at Girnar Software pvt ltd
Yashveer SIngh RathoreYashveer SIngh Rathore
Data Analyst at Girnar Software PVT.LTD.Data Analyst at Girnar Software PVT.LTD.
TRUPTI GUHATRUPTI GUHA
Director- Group Legal at Girnar Software Private Limited (CarDekho)Director- Group Legal at Girnar Software Private Limited (CarDekho)