Abhinav Pandey
New Delhi
Summary
Dynamic customer service professional with a proven track record at Concentrix, excelling in stakeholder management and effective communication. Adept at training support and relationship building, I leverage product knowledge to resolve complex issues, ensuring customer satisfaction and fostering team collaboration. Committed to delivering exceptional service with meticulous attention to detail.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Representative, operations
Concentrix
Gurugram
09.2024 - Current
*Customer service professional entrusted with the task to interact and interface over the call with customers and multiple stakeholders for resolution of company products and services related concerns, queries and complaints.
*On the floor support to agents undergoing training when asked to
Education
Bachelors of Engineering - Electrical Engineering
Manipal Institute of Technology
Manipal, India 08.2009 - 11.2014
Skills
- Customer service
- Training support
- Stakeholder management
- Product knowledge
- Relationship building
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Adaptability
- Diligent at research
- Student of finance and a yearning to learn the ropes and intricacies thereof
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Representative, operations
Concentrix
09.2024 - Current
Bachelors of Engineering - Electrical Engineering
Manipal Institute of Technology
08.2009 - 11.2014