Abhinav Vikram Singh
Senior Process expert - Import Resolution
Pune
Summary
Aspiring to join a distinguished organization to apply knowledge of modern technologies and engage in impactful projects. Dedicated to continuous professional development and pursuing challenging roles that facilitate career growth. Strong background in adapting to technological advancements and delivering measurable outcomes.
Overview
6
6
years of professional experience
1
1
Certification
3
3
Languages
Work History
Senior Process Expert
Maersk Pvt Ltd
01.2023 - Current
- Oversaw control of incoming shipments, verifying documentation for compliance with shipping regulations.
- Maintained professional communication with customers to address inquiries regarding import/export services.
- Tracked shipments proactively, notifying customers of schedule deviations along with solutions.
- Collaborated with internal teams to streamline shipping processes and enhance customer service levels.
- Conducted customer satisfaction surveys to gather feedback for continuous service improvement.
- Utilized CRM systems to log interactions and manage customer data accurately and confidentially.
- Participated in training sessions to remain updated on industry trends and best practices.
- Mentored junior staff in customer service skills and efficient shipping procedures.
Shipping and delivery Support
Amazon development centre
09.2020 - 01.2023
- Facilitated international chat and call handling to elevate service standards.
- Resolved customer queries efficiently, enhancing satisfaction rates.
- Initiated account investigations for comprehensive issue assessment.
- Collaborated with logistics tracking team to refine shipping methodologies.
- Supported Indian customers, minimizing effort required on Amazon.in, Amazon.com, and Amazon.uk.
- Coordinated with account investigation team for prompt resolutions.
- Worked alongside images and tracking team to improve operational visibility.
- Drove teamwork initiatives focused on reducing customer shipping efforts.
Education
MBA - undefined
Bharati Vidyapeeth Deemed University
01.2025
MSc - undefined
University of Pune
01.2020
BSc - undefined
Fergusson College pune
01.2018
12 - undefined
Army public school Ranchi
01.2014
Skills
Professional discipline
Results-oriented mindset
Shipping process expertise
Import/export industry proficiency
Efficient time management strategies
High self-esteem levels
Empathy in interactions
Cultural competence and awareness
Creative problem-solving abilities
Comprehensive product knowledge
Effective relationship management
Strategic thought processes
Adaptable mindset
Clear communication skills
Visionary perspective
Compassionate teamwork approach
Patience in collaboration
Leadership qualities
Certification
Yellow six Sigma belt Certificate Number - SG2022YB0015786 Link - https://drive.google.com/file/d/1ORbCnfpMY5HNCy95VJGGwx9OKEnVRhNS/view?usp=drivesdk
Interests
Listening to music, Reading daily news, Sports
Operation management, Logistics, Customer care service
Accomplishments
- Participated in academic collaborations with University of Oxford (Blavatnik School), IISER Pune, and DBT (Govt. of India).
- Contributor to departmental fests and national events including Bharatiya Vigyan Sammelan & Expo.
- Awarded Best Employee (Amazon, May 2020) and Rising Star (2021, twice).
- Managed key projects in Abuse Risk Management.
- Received 2 Star Award at Maersk Line for performance excellence.
- Active in sports: part of MPL-winning cricket team and football runner-up team.
- Multiple wins in quizzes, puzzles, and team competitions.
AWARDS
Amazon Amazon Best employee of month, Maersk Star Award
DECLARATION & SIGN
I hereby declare that the information furnished above is accurate to the best of my knowledge. I take entire liability for the correctness of the information provided.
ADDITIONAL PERSONAL INFO
- Address: Lane no 3 malwadi vasti lohegaon pune Pune, Maharashtra, 411014
- Date of Birth: 03/07/1996
- Marital status: Unmarried
- Nationality: Indian
- Religion: Hindu
- Gender: Male
Timeline
Senior Process Expert
Maersk Pvt Ltd
01.2023 - Current
Shipping and delivery Support
Amazon development centre
09.2020 - 01.2023
MBA - undefined
Bharati Vidyapeeth Deemed University
MSc - undefined
University of Pune
BSc - undefined
Fergusson College pune
12 - undefined
Army public school Ranchi