Abhinesh Hariharan

I’m a Senior Systems Engineer with a strong focus on internal technical support and enterprise software solutions. My primary responsibility is managing and resolving IT service requests raised by our on-site employees, ensuring they receive timely and efficient support to maintain productivity.

I specialize in software installation, troubleshooting, and user assistance, handling a variety of technical issues submitted through the ServiceNow platform. From initial ticket intake to resolution, I work closely with users to provide hands-on support, with a particular emphasis on those working in onsite environments where rapid response is critical.

My day-to-day responsibilities include:

• Reviewing and addressing support tickets via ServiceNow.
• Installing and configuring software based on user and departmental needs.
• Troubleshooting system and application errors.
• Communicating directly with users to understand their issues and provide clear, practical solutions.
• Collaborating with cross-functional IT teams to escalate and resolve complex problems.

I bring a user-centric mindset and a proactive approach to IT support. My work not only resolves immediate technical challenges but also contributes to long-term system stability and user satisfaction. I'm committed to minimizing downtime, streamlining support processes, and ensuring a smooth technology experience for all onsite personnel.

• Company Overview: Goldman Sachs Company
• Monitored production KPIs and provided regular reports to senior management
• Established and maintained strong relationships with key stakeholders to ensure alignment with project objectives and customer requirements
• Developed and implemented a risk management plan that effectively mitigated project risks and improved the quality of deliverables
• Developed and implemented process improvement initiatives that increased operational efficiency
• Created a new system for tracking and monitoring project progress, resulting improvement in project visibility
• Developed and implemented a performance measurement and tracking system to ensure compliance with KPIs
• Conducted process audits and root cause analysis to identify areas of improvement and develop corrective actions
• Conducted root cause analysis to identify and resolve process-related issues, resulting in reduction in customer complaints
• Worked with project managers to develop and implement strategies for cost savings and resource optimization
• Goldman Sachs Company

• Company Overview: Goldman Sachs Company
• Developed and maintained quality metrics for tracking and measuring performance
• Performed risk assessments to identify and mitigate potential quality issues
• Performed daily, weekly, and monthly inspections to ensure all deliverables meet quality standards
• Developed and implemented quality control procedures that increased product compliance
• Trained and supervised a team of quality control technicians, resulting in more efficient and accurate inspections
• Developed and maintained a system for tracking and monitoring product defects and Corrective actions
• Goldman Sachs Company

• Company Overview: Goldman Sachs Company
• Collaborated with cross-functional teams to identify and resolve data-related issues, resulting in improvement in data accuracy
• Developed and implemented a quality assurance process that identified and corrected errors before they affected customers
• Developed a set of procedures and guidelines for the process, resulting in reduction in errors and improved compliance with regulatory requirements
• Developed and maintained an inventory tracking system that ensures accurate and timely delivery of goods
• Developed and presented process training for new employees, resulting in improved understanding and compliance with process standards
• Conducted process audits to ensure compliance with standards and regulations
• Goldman Sachs Company