Abhiram Kanugula
Ongole
Summary
Looking for a challenging role in a reputable organization to utilize my technical, database, and management skills for the growth of the organization, as well as to enhance my knowledge about new and emerging trends in the IT sector.
Having three years of IT experience and two years in ServiceNow Administration and Development (ITSM). Experience in the creation of catalog items, record producers, and order guides. Worked on client-side and server-side scripting. I worked on creating UI policies and data policies. Worked on creating reports and dashboards. Experience with Service Level Agreements (SLAs). I worked on import sets using transform maps. Experience in creating custom tables and applications. Experience in creating users, roles, and groups. Good knowledge of Flow Designer is necessary to automate business processes. Highly motivated, quick learner, and able to work under pressure and tight deadlines.
Overview
3
3
years of professional experience
Work History
Associate Engineer
Virtusa Consulting Services Pvt Ltd
Pune
01.2022 - 08.2024
Project : Onboarding Application.
Client: Bank of Montreal.
Role: ServiceNow Developer.
Description: Developed a Service Catalog item to streamline employee onboarding, allowing managers to submit onboarding requests that automatically route tasks to multiple departments.
Worked with Import Sets and Update Sets.
Developed and modified Service Catalog items.
Created catalogs, categories, catalog items, variables, and variable sets.
Created and managed SLAs.
Developed catalog client scripts and UI policies.
Gathered requirements from clients and implemented solutions accordingly.
Moved configurations across instances using Update Sets.
Description: Worked on application modules focusing on health, safety, environment, people, partners, suppliers, and asset protection.
Understood and analyzed client requirements.
Designed and configured new application modules.
Customized forms and layouts for Incident, Problem, and Change Management.
Worked extensively on ITSM modules.
Managed users, groups, and roles.
Provided self-service solutions using Service Catalogs.
Imported data using Import Sets and Transform Maps.
Migrated configurations between instances using Update Sets.
Education
B.Tech -
QIS College of Engineering & Technology
OngoleSkills
- ServiceNow
- ITSM
- Service Catalog
- JavaScript
Disclaimer
I hereby declare that the above details, furnished by me, are true to the best of my knowledge
Timeline
Associate Engineer
Virtusa Consulting Services Pvt Ltd
01.2022 - 08.2024
B.Tech -
QIS College of Engineering & Technology