Abhisek Dev
Kolkata
Summary
Results-oriented Pega Lead System Architect with a deep understanding of root causes and a proven ability to implement effective solutions. Expertise in both waterfall and agile methodologies, with extensive experience from inception to delivery in addressing complex business use cases. Recognized as a collaborative team player, consistently demonstrating strong organizational skills and reliability while managing multiple priorities with a positive attitude. Committed to taking on additional responsibilities to drive team success and achieve organizational objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Technical Architect
Tata Consultancy Services
09.2024 - Current
- Experienced on project life cycle of system analysis, design, development, testing and implementation for Pega Insurance Application
- Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
- Experience with Customer Service applications and Pega Frameworks in general, with profound understanding of Pega Architecture
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
- Partnered with Pega CoE and Solution Architects to deliver to project's architecture compliance guidelines, security requirements and design standards.
- Excellent working knowledge of reviewing implementation plans, release documentation and maintaining timely communication with Business, Supplier and IT Personnel's.
- Sound working knowledge in ensuring all activities and duties are carried out in full compliance with regulatory requirements and potential involvement in standardizing audit controls and evidences.
- Collaborated with developers, analysts and project managers for service incident reviews and service stability activities involving effective communication with higher scale chain.
- Actively participated in discussions involving Service Activation, KT Plan Build, Monitoring & Automation Capabilities, Health Check Improvements and Support Model Design to ensure Quality of Service for incremental major releases and ongoing BAU activities.
- Posses working knowledge in Vendor Migration and Support Team ramp-up from scratch.
- Managing team of 10 members and working collaboratively with partners in US & India
- Currently driving scalable BPM solutions with Insurance domain in TCS
Manager - Projects
Cognizant Technology Solutions
01.2024 - 09.2024
- Worked as Offshore LSA to lead a team of 7 members to collaboratively design and deliver solutions on time
- Developed standardized case management work processes and reviewed existing programs to refine, reduce operating time and improve techniques while meeting new business requirements.
- Performed unit and comprehensive testing to drive functional and technical deliverables.
- Authored code fixes, enhancements along with Product creation for inclusion in future code releases and patches.
- Delivered knowledge and documentation for Support Team reuse.
- Tuned systems and improved Guardrail score to boost performance.
- Have worked in Agile-Scrum environment and delivered updates on deadlines, designs, and enhancements.
Senior Specialist Software Engg (P4)
LTIMindtree
02.2023 - 01.2024
- Designed, Developed, and Implemented Pega Applications in Banking domain based on analyzed requirements and understanding of industry technical standards. Tested programs and databases to identify issues and make necessary modifications.
- Collaborated on stages of system development lifecycle from requirement gathering to production releases.
- Documented technical workflows and knowledge to educate newly hired employees.
Technical Lead
Cognizant Technology Solutions
02.2015 - 01.2023
- Started as a Pega Fresher with initial exposure to projects in Pega 7, to ultimately leading a team from onshore
- Initiated customer engagements to propose new solutions through to upgrade legacy systems.
- Healthcare oriented specific innovations such as Smart Digicare framework development team helped sharpen skills as a Pega Developer
- Initially involved in Manufacturing and Logistics division also helped expanding the domain knowledge
- As part of manufacturing and logistics, deployed pega as a mobile application.
Education
Bachelor of Technology - Electrical Engineering
Narula Institute of Technology, WBUT
06.2014
Skills
- PEGA PRPC v7,v873, Constellation
- Microsoft Office
- MSSQL
- C
- C
- Java
- HTML
- Enterprise architecture design
- Infrastructure automation
- Communicating with clients
- Client engagement
Certification
- 2017-07 Pega CSA in 7.2v1
- 2018-12 Pega CSSA in 7.2v1
Languages
English
Hindi
Bengali
Hobbies and Interests
Playing Guitar, Playing Drums, Playing Football, Writing poetry
Timeline
Lead Technical Architect
Tata Consultancy Services
09.2024 - Current
Manager - Projects
Cognizant Technology Solutions
01.2024 - 09.2024
Senior Specialist Software Engg (P4)
LTIMindtree
02.2023 - 01.2024
Technical Lead
Cognizant Technology Solutions
02.2015 - 01.2023
Bachelor of Technology - Electrical Engineering
Narula Institute of Technology, WBUT
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