ABHISHEK AGNIHOTRI
Cluster Operation Manager
Greater Noida
Summary
As a Cluster Operation Manager, I am dedicated to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Cluster Operation Manager
Solar Square
KANPUR NAGAR
01.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Senior Customer Care Representative
Adidas, Web Help
Noida
10.2023 - 08.2024
- Experience in Customer handling, dealing with different scenarios like promotions, discount offers, high ticket or premium products, majorly helping customers
- Contributed to the development of new customer care policies and procedures, increasing overall efficiency.
- Enhanced customer satisfaction by addressing and resolving complex inquiries, complaints, and issues.
- Served as a trusted advisor for customers seeking assistance or recommendations on products or services best suited for their unique requirements.
- Conducted regular quality assurance checks on completed work orders, ensuring accuracy and consistency across all accounts.
- Collaborated effectively with cross-functional teams to provide seamless support for customers.
Senior Customer Care Executive
Vistara
Noida
10.2021 - 10.2023
- Experience in using Amadeus and assisting patrons in finding various facilities related to flight booking, complaints etc
- Collaborated with cross-functional teams like product management and QA to ensure seamless delivery of high-quality products.
- Increased developer productivity by automating repetitive tasks through scripting and continuous integration tools.
- Conducted regular quality assurance checks on completed work orders, ensuring accuracy and consistency across all accounts.
- Served as a trusted advisor for customers seeking assistance or recommendations on products or services best suited for their unique requirements.
- Enhanced customer satisfaction by addressing and resolving complex inquiries, complaints, and issues.
Customer Care Executive
Tech Mahindra
Noida
02.2021 - 10.2021
- Experience in chat and Email query resolution, also worked for AT&T International process
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
10th Standard - Science
01.2017
12th Standard - Science Education
04.2001 -
BCA
05.2019
Skills
Project oversight expertise
Innovative thinking
SQL, C, JAVA, PYTHON
Customer interaction skills
Logical evaluation
Strategic leadership skills
Process optimization management
Analytical decision-making
Collaborative strategic planning
Skills Summary
- Customer Handling 78%
- Project Management 81%
- Dispute Handling 78%
Timeline
Cluster Operation Manager - Solar Square
01.2025 - Current
Senior Customer Care Representative - Adidas, Web Help
10.2023 - 08.2024
Senior Customer Care Executive - Vistara
10.2021 - 10.2023
Customer Care Executive - Tech Mahindra
02.2021 - 10.2021
SRI B S S I C College - UP Board - 12th Standard, Science Education
04.2001 -
Dr. Virendra Swarup Institute of Computer Studies - , BCA
Oxford Model Senior Secondary School - 10th Standard, Science