Raj Kumar Dashalniya
Jaipur
Summary
Dynamic Cluster Operation Manager at Swiggy Instamart with proven expertise in quality control and inventory management. Successfully minimized operational costs while enhancing customer service standards across 30 stores. Adept at team leadership, fostering collaboration to achieve exceptional results in fast-paced environments. Committed to delivering high-quality products and services.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cluster Operation Manager
Swiggy Instamart
Jaipur
04.2022 - Current
- Currently I am looking at 30 stores in 7 cities of Rajasthan as a Cluster operation Manager.
- Implemented quality control measures to uphold company standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Getting the work done at lower manpower cost.
- Ensuring minimised wastage across all stores.
- Minimizing issues such as purchase return or in transit damage or handling damage between warehouse and stores.
- Ensuring good quality fresh dairy products and fruits and vegetables to the customers.
- Coordinating the legal team or liaison team for the store team so that there is no external problem in the store
Blinkit
Store Manager
Jaipur
07.2021 - 04.2022
- Completed routine store maintenance and repair.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managing dark stores and ensuring inventory management between warehouse and store.
- Ensuring customer delivery within 10 minutes.
- Working on the customer experience.
Senior Relationship Executive
Grofers India Pvt Ltd
Jaipur
05.2019 - 07.2021
- Conducted regular review meetings with clients to assess their needs and adjust services accordingly.
- Provided training sessions for new members of the relationship building team.
- Opening a delivery point near high demand areas and ensuring that the customer's order can be delivered to the customer quickly.
Warehouse Supervisor
Grofers India Pvt Ltd
Jaipur
02.2016 - 04.2019
- Satisfied reporting requirements with timely and accurate logging of daily activities.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
Store Associate
Amazon logistics
Jaipur
06.2015 - 01.2016
- Managed inventory levels, ensuring optimal stock availability.
- Described merchandise and explained use, operation and care.
- Monitored employee performance to ensure adherence to company standards.
- Assisted with loading and unloading deliveries from vendors.
Education
Bachelor of Commerce - Commerce
Rajasthan University
Jaipur 05-2015
Skills
- Quality control
- Inventory management
- Customer service
- Team leadership
Languages
Hindi
First Language
English
Elementary (A2)
A2
Certification
- The 10X Manager Award (2 Times)
- MAD Award (Made A Difference)
Accomplishments
- The 10X Manager Award (2 Times)
- MAD Award (Made A Difference)
Affiliations
- Playing Cricket
- Listening Music
- Watching Movie
- Meet up with Friends
Timeline
Cluster Operation Manager
Swiggy Instamart
04.2022 - Current
Blinkit
Store Manager
07.2021 - 04.2022
Senior Relationship Executive
Grofers India Pvt Ltd
05.2019 - 07.2021
Warehouse Supervisor
Grofers India Pvt Ltd
02.2016 - 04.2019
Store Associate
Amazon logistics
06.2015 - 01.2016
Bachelor of Commerce - Commerce
Rajasthan University