Abhishek Anand

• Handling a team of 50 trainers, 2 team leads, and 1 MIS.
• Delivered training to 100% sales manpower across all the circles.
• Engagement with the sales and operations team by conducting FGDs (Focus Group Discussions) across the circle for seamless training delivery.
• Successfully delivered projects on capability building to impact the business with significant results – Guru & Fighter Coaching (coaching of bottom performers XFEs through senior XFEs), Attamnirbhar – broadband sales coaching, Shurveer – capability building of ground force to upsell and cross-sell.
• Client Management, Monthly Business Review, Quarterly Business Review, and Escalation Handling.
• Preparing and updating training-related reports and dashboards.
• Have been a part of the new process setups, I have been a part of the transition of multiple programs, and so far, I have launched multiple campaigns in different cities
• Responsible for facilitating, organizing and delivering training for all processes within the LOB.
• Developing and updating process-level training content.
• Update dissemination – new product launch, and monthly incentive cascades.
• Responsible to rollout for JKQ (Job Knowledge Quiz) for the process.
• I have been responsible for nesting during this period.
• Settling monthly billing with theclient.

• Responsible for driving revenue increase, market share, and gold loan penetration in the city.
• Close monitoring of competition for regular product improvement and market trends.
• Setting up an appropriate sales team structure, keeping in view the overall targets.
• Monitoring the performance of the sales team by establishing processes.
• Driving various KPIs: Meeting Completion, Demand Push, Fatal – SOPs, Customer Satisfaction, and Takeover.
• Conducting regular training for sales managers on new product development.

• Driving Gross adds growth and revenue increase, market share, and penetration of all product lines like DSL/Broadband, FTTH, and Postpaid for B2C customers by managing a team of XFE (Xstream Fibre Executive), Direct Selling Agents (DSAs), and distributors and retail outlets, ensuring the highest level of customer satisfaction.
• Recruiting and providing training on the product to on-ground manpower.
• Responsible for driving various KPIs of the business, including high-value customer acquisition.
• High Speed Acquisition, Infrastructure development, Churn reduction and Attrition control, Customer Satisfaction, Quality acquisition, minimizing complaints and issues etc.
• Monitoring the performance of the Sales team by establishing a system of reports and communication involving sales reports, cyclical sales meetings, and so on.
• Ensuring merchandising in all retail outlets and keeping track of the health of active outlets in terms of timely commissions, merchandise, services, and relationships..
• Drive the GTM strategy to gain and grow market share.
• Responsible for driving the gross adds through BTL activities like roadshows, bannering, canopies, service camps, etc.

• Team size – 14 key account executives and 5 channel partners.
• Increased active base from 51% to 89% in my territory.
• Decreased churn from 22% to 8% in SME accounts.
• Increased Company-Owned (COCP) contribution from 12% to 91%.

• I appointed two channel partners in my territory to increase revenue share.
• Successfully tied up with Radius and Sterlite.
• Accountable for FTTH sales in the high-rise buildings, when FTTH was newly launched in Delhi NCR by Tata Teleservices.
• Increased revenue from 13,20000 to 40,200,00 per annum.

• Handled a team of 2 distributors, 22 FOS, and 18 promoters.
• Achieve secondary and tertiary sales targets.
• Identify potential retail outlets, and be responsible for the average turnover of 1 crore per month.
• Keep track of stock at the distributor point and retail outlet against stock norms. Push stock at distributor and retailer points as per stock norms.
• Push stock to the distributor and retailer points, as per stock norms.
• Guiding and tracking the performance of FOS.

Managed broadband and landline sales within the designated territory.

Drove monthly gross addition growth, enhancing market share for data products.

Increased penetration of data products through targeted sales strategies.