Abhishek Banerjee
Customer Service Executive - Audit
Lucknow
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Direct Audit Assistant with 3+ years of auditing industry experience. Excellent verbal and written communication talents. Accomplished at preparing and analyzing financial reports for accuracy and assessing budget reports for areas needing improvement.
- Resourceful Accounting professional with 3+ years of experience in audit preparation and reporting.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
- Seasoned auditing professional knowledgeable about risk aversion strategies, cost reduction options and financial processes. Decisive and persuasive communicator with proven problem-solving, leadership and planning abilities.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Customer Service Executive (CSE at AV,SIDBI)
RASPL
06.2022 - Current
- Undertaking Risk Based Internal Audit (RBIA) with Bank Audit team.
- Helping Audit team in conducting various audits and helping them in preparation of audit reports with comments and observations too be complied with
- Compliance Monitoring of various Branches & Head office Verticals and ensuring timely closure of various audit reports and issuance of closure certificates.
- Coordinating with Concurrent Auditors for operational work.
- Evaluating the effectiveness of internal control relating to risk involve and developing the strengthen mechanism for the same.
- Preparation of ACB memorandum, Audit Policy & Manual.
- Preparation of MIS as and when required
Audit Assistant
M Pooja & Associates
01.2021 - 03.2022
- Undertaking Statutory Audit & Concurrent Audit.
- Completed audits in accordance with regulations and procedures.
- Reviewed general ledger transactions to identify errors or irregular entries.
- Assessed financial statements and records.
- Supported senior auditors in the preparation of detailed reports for management, outlining key findings and areas for improvement.
- Presentation, preparation, computation and analysis of financial data to assess audit risk and its implication under various statutory laws.
- Bookkeeping, Filing of GST & TDS returns.
Assistant Manager
Axis Bank
09.2019 - 09.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.
- Developed strategy to increase sales and drive profits.
- Worked tirelessely to resolve customers problems to their satisfaction, which resulted in a loyal customer base and increased company's positive reputation
Unit Manager
ICICI Prudential Life Insurance
06.2017 - 08.2017
- Worked as a Business Development Officer.
- Appointing Advisors and forming our own Unit for the generation of Revenue for the company.
- Maintaining Client and Company Relationship.
- Proper explosion to the market and awaking the people about the benefits of the insurance.
- Planning various selling strategies, implementing them and participating in various company campaigns.
Education
Post Graduate Diploma in Banking Services - Banking And Financial Support Services
Amity University
Noida 04.2001 -
Master of Commerce - Commerce & Applied Economics
University of Lucknow
Lucknow 04.2001 -
Bachelor of Commerce, India -
University of Lucknow
Lucknow, India 04.2001 -
Intermediate - Commerce
Rani Laxmi Bai Memorial Senior Secondary School
Lucknow 04.2001 -
High School -
Rani Laxmi Bai Memorial Senior Secondary School
Lucknow 04.2001 -
Skills
- Financial Management
- Strategic Planning
- Operations Management
- Compliance Monitoring
- Service oriented mindset
- Reliability & Trust worthiness
- Time Management
- Adaptability
- Time Management
Accomplishments
- Got 3 rating out of 5 for the financial year 2019 to 2020 in Axis Bank on basis of 6 month performance.
- Promoted from Customer Support Associate to Customer Support Executive within 2 years of service at SIDBI, AV, LHO.
- Organized a event Summer Splash for consecutively 3 years under Vivel Beauty Zone NGO.
- Presented 5 research papers (national & International).
- Two Research papers published in International Journal of Scientific and Innovative Research(IJSIR) in 2017, with ISBN numbers
1. 5(1) : 120-125 P - ISSN 2347 - 2189, E - ISSN 2347 - 4971
2. 5(2) : 117-122 P - ISSN 2347 - 2189, E - ISSN 2347 - 4971
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Beginner (A1)
Certification
O Level from NIELIT
Interests
Volunteer Work /Community Involvement
Stand Up Artist
Music
Hobbies
- Bike Riding
- Cooking
- Writing Shayaris
- Playing games related to Murder Mystery.
Timeline
Internal Audit - RBIA from IIBF
07-2024
Balance Sheet reading & Ratio Analysis from IIBF
06-2024
KYC, AML & CFT from IIBF
05-2024
Customer Service Executive (CSE at AV,SIDBI)
RASPL
06.2022 - Current
Audit Assistant
M Pooja & Associates
01.2021 - 03.2022
Assistant Manager
Axis Bank
09.2019 - 09.2020
O Level from NIELIT
11-2017
Unit Manager
ICICI Prudential Life Insurance
06.2017 - 08.2017
Post Graduate Diploma in Banking Services - Banking And Financial Support Services
Amity University
04.2001 -
Master of Commerce - Commerce & Applied Economics
University of Lucknow
04.2001 -
Bachelor of Commerce, India -
University of Lucknow
04.2001 -
Intermediate - Commerce
Rani Laxmi Bai Memorial Senior Secondary School
04.2001 -
High School -
Rani Laxmi Bai Memorial Senior Secondary School
04.2001 -
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