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Hi, I’m
ABHISHEK B C
Territory Manager- Collection
Bengaluru,KA
Summary
Dynamic Collections Manager with over 03 years thriving in high pressure, team atmospheres. Strong team leader with clear record of success meeting revenue and staff retention goals. Hardworking Sales & Collection familiar with scripted interactions and collections guidelines. Proficient in both business and personal credit areas. Accounts Payable Clerk committed to accurate payment tracking across all company departments.
Overview
7
years of professional experience
3
Languages
Work History
TVS Credit Services Ltd.Bengaluru, Karnataka
Territory Collection Manager
01.2021 - 01.2024
Job overview
- Served as a trusted advisor to executive leadership on matters related to collections and account management, providing valuable insights and guidance.
- Negotiated settlements with customers experiencing financial difficulty, preventing potential litigation costs and preserving client relationships.
- Improved customer relationships through effective negotiation and conflict resolution techniques.
- Maintained accurate records of all collection activities, providing transparency to stakeholders and senior management.
- Managed a diverse portfolio of accounts, ensuring timely collections and minimizing losses.
- Generated and distributed current statements to customers.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Managing 12 Field Collection Executives and Ensuring the team to fallow the bank policy and Act according to the policy.
- Taking care of 1500 Numbers of accounts in Bangalore North Area from 0 Bkt to All Bkts.
- Handling Accounts are from Two Wheeler , Used Car & Cross Cell.
- Managing 2 Collection Agency and 2 Repo Agency in Bangalore Urban.
- Allocation of cases to Collection Agency and FCE.
TVS Credit ServicesBengaluru, Karnataka
Sales and Collection Executive
07.2017 - 12.2020
Job overview
- Collaborated with sales teams to develop comprehensive credit policies for new clients.
- Facilitated cross-functional initiatives aimed at improving internal communication between collections, sales, and finance departments.
- Reduced delinquency rates through vigilant monitoring and proactive communication with clients.
- Enhanced collection efficiency by implementing effective strategies and streamlining processes.
- Handled the task of dealing with customer quires.
- Conducted investigations of customer accounts and payment histories.
- Visited premises of customers to directly collect payments.
- Created daily and weekly cash reports for accounting management.
- Improved employee retention rates by fostering a positive work environment and offering professional development opportunities.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Complied with established internal controls and policies.
Skills
Team Collaboration and Leadership
Improvement planning
Market Penetration Strategies
Goal Oriented Approach
Portfolio Monitoring Abilities
Customer Service Management
Work Planning
Relationship Building
Microsoft Office
Team Management
Computer Skills
Recordkeeping
Additional Information
Company gave me an opportunity as GURU ( Trainer for Commer ) when i as Executive, Organization noticed my performance and everything, They Promoted me as Territory Manager for Collections.
Interests
Timeline
Territory Collection Manager
TVS Credit Services Ltd.
01.2021 - 01.2024
Sales and Collection Executive
TVS Credit Services
07.2017 - 12.2020