Summary
Overview
Work History
Education
Skills
Languages
Contact
Hobbies
Timeline
Generic

Abhishek Bhalgamadia

Vadodara

Summary

Dynamic Associate Director of Service Delivery with over 12 years of experience in US Staffing, specializing in Managed Service Provider (MSP) environments, Vendor Management Systems (VMS), and Applicant Tracking Systems (ATS). Proficient in account handling, team leadership, and operational delivery, with a proven track record of streamlining staffing operations, ensuring compliance, and achieving client satisfaction. Adept at building high-performing teams, managing global delivery models, and executing large-scale recruitment strategies tailored to MSP programs.

Overview

14
14
years of professional experience

Work History

Associate Director of Service Delivery

Doctecq Technologies
Vadodara
09.2023 - Current

• Oversee service delivery operations for key clients, ensuring seamless execution of recruitment processes in alignment with MSP-driven frameworks.

• Manage end-to-end staffing operations, leveraging VMS and ATS platforms to optimize workflows and ensure compliance with SLAs.

• Lead and mentor a team of recruiters, fostering a collaborative environment focused on achieving high delivery standards and client satisfaction.

• Collaborate with stakeholders to develop strategic plans for account management and operational efficiency across MSP programs.

• Drive innovation in recruitment processes, enhancing team productivity and reducing time-to-hire for critical roles.

• Ensure compliance with MSP governance policies, addressing audit requirements and maintaining high client ratings for service delivery.

• Partner with business development teams to expand existing MSP accounts, identifying opportunities for growth and value-added services.

• Monitor key metrics like fill rates, submission-to-interview ratios, and time-to-hire to ensure operational excellence in service delivery.

• Develop and implement training programs to improve recruiter proficiency in ATS and VMS tools, keeping them updated with the latest trends.

• Act as a strategic advisor for clients, offering insights into market trends, talent availability, and best practices for MSP-driven recruitment.

• Conduct weekly performance reviews with team members, aligning individual and team objectives with overall business goals.

Senior Delivery Manager

Rang Technologies Inc
Piscataway
06.2021 - 08.2023
  • Managing team of recruiters who handle end to end recruitment from sourcing to final delivery and Account, mentoring and guiding their efforts in the right directions for on-time delivery and procurement costs below target budgets
  • Drive the hiring process in a high-volume / time-sensitive environment, working directly with hiring managers and managing candidates through the process to have them placed on assignments
  • Effective distribution of work to team-members ensuring minimal redundancy, eradicating duplication of efforts and leveraging economies of scale in fulfilling positions with high demands, analyzing trends and proactively acting on expected ramp-ups or ramp-downs as driven by business needs of client
  • Responsible for setting up delivery team from the ground up, including hiring resources, training and mentoring
  • Communicating with consultants and constantly striving to improve customer satisfaction and cultivating relations with them for securing repeat business
  • Experience working in a Global Delivery Model (GDM) coordinating with teams in multiple locations in India and US
  • Works closely with BDM/Sales Head to understand current accounts and future opportunities
  • Ensures quality, match and availability of the resources for interviews and coordination until successful joining or feedback
  • Mentoring, monitoring & leading teams in training, assessment and evaluation of technical profiles

Delivery Manager

Delta System & Software, Inc.
Vadodara
06.2019 - 05.2021
  • As the Delivery Manager in recruitment, I played a pivotal role in developing and implementing talent acquisition strategies to the team, building sourcing, recruiting initiatives, delivering training and establishing efficient processes within the day to day operations
  • Leading & Managing a team of Technical recruiters responsible for hiring Product & Managed Services Business, currently handling a team of 5 Recruiters
  • An individual contributor who is responsible for end to end recruitment and selection of Lateral requirements for 3 major verticals and major business units/ Accounts In Delta
  • Currently doing a hybrid role of hands-on recruiting and leadership, specializing in the Implementation client services domain
  • Have led the recruiters and continued to build the track record in sourcing, identifying, attracting, securing and closing the hard to find candidates under tight turnaround schedules
  • Did searches with recruiters to show them exactly how and what needs to be done to find the right candidates
  • Manages the End to end staffing process within the sub-region; supports implementation of sourcing strategies, screens candidates, provides a short list of candidates, coordinates interviews, creates offer letters, and facilitates relocation
  • Trained recruiters on Different job boards Monster, Dice, Career Builder, Indeed
  • Trained recruiters on Domain Skill sets
  • Ensured On-time Delivery for the requirements
  • Reported the productivity of the team on a weekly, monthly, quarterly and annual basis to the management
  • Given training to the team members and also making them understand about the requirement
  • Presented Team performance report as per business requisite

Senior Recruiter Team Lead

Adroit Resources, Inc.
Fremont
01.2016 - 05.2019
  • Company Overview: Adroit Resources Inc., is a certified, minority owned, dynamic Information Technology services company based out of California's Silicon Valley
  • Our offerings range from IT staff augmentation to technology consulting
  • We are Tier 1 Vendors at major MSP Programs
  • We also work with mid-sized companies and fast-growing startups who are keen to ramp up their hiring efforts to hire the best talent in the shortest available time
  • Adroit works on IT and Administrative positions
  • We have qualified, experienced and vetted talent in cutting edge technologies, in high demand today
  • Adroit Resources Inc., is a certified, minority owned, dynamic Information Technology services company based out of California's Silicon Valley
  • Our offerings range from IT staff augmentation to technology consulting
  • We are Tier 1 Vendors at major MSP Programs
  • We also work with mid-sized companies and fast-growing startups who are keen to ramp up their hiring efforts to hire the best talent in the shortest available time
  • Adroit works on IT and Administrative positions
  • We have qualified, experienced and vetted talent in cutting edge technologies, in high demand today

Technical Recruiter

Collabera Inc.
Vadodara Area
05.2011 - 12.2015
  • IT Technical Recruiting for HCL client
  • Sound Experience in understanding and sourcing the candidate for a given job requirement
  • Understanding and analyzing client requirements and different skill sets
  • Sourcing candidates through extensive search in various job portals
  • I call candidates to check their availability and also I am asking various questions related to their past experience and negotiate with them for the rate
  • Hand on Experience in qualifying and interviewing the candidate by asking effective question related job requirement
  • Working closely with Account Manager to get the best candidate for any given requirement
  • Playing role of Mediator between clients and Candidates
  • BFSI Domain :- Java , C++ , NOC , .net , C# etc
  • Infra Domain: - VmWare, Windows, Service Desk, DC Ops, Technical Writer Etc
  • Apps Domain : - Core Java with Jsp J2EE, Struts and Hybernet, Dot Net with Pl/Sql, Oracle Etc

Education

Master of Social Work - MSW - Human Resources Management and Services

The Maharaja Sayajirao University of Baroda
01.2011

Bachelor of Commerce - BCom - Human Services, General

The Maharaja Sayajirao University of Baroda
01.2009

HSC - Business/Commerce, General

Maharashtra Board of Higher Secondary Education
01.2006

SSC - Commerce

Himgiri high school
01.2005

Skills

  • Staffing industry (IT - Non-IT)
  • Recruitment planning
  • Employee Relations
  • Onboarding process management
  • Business analysis
  • Business sales
  • Sales target
  • Stakeholder management

Languages

6,C2,6,C2

Contact

Vadodara, Gujarat 390016

Hobbies

  • Numerology
  • Genealogy
  • Gardening
  • Traveling

Timeline

Associate Director of Service Delivery

Doctecq Technologies
09.2023 - Current

Senior Delivery Manager

Rang Technologies Inc
06.2021 - 08.2023

Delivery Manager

Delta System & Software, Inc.
06.2019 - 05.2021

Senior Recruiter Team Lead

Adroit Resources, Inc.
01.2016 - 05.2019

Technical Recruiter

Collabera Inc.
05.2011 - 12.2015

Master of Social Work - MSW - Human Resources Management and Services

The Maharaja Sayajirao University of Baroda

Bachelor of Commerce - BCom - Human Services, General

The Maharaja Sayajirao University of Baroda

HSC - Business/Commerce, General

Maharashtra Board of Higher Secondary Education

SSC - Commerce

Himgiri high school
Abhishek Bhalgamadia