Dynamic Associate Director of Service Delivery with over 12 years of experience in US Staffing, specializing in Managed Service Provider (MSP) environments, Vendor Management Systems (VMS), and Applicant Tracking Systems (ATS). Proficient in account handling, team leadership, and operational delivery, with a proven track record of streamlining staffing operations, ensuring compliance, and achieving client satisfaction. Adept at building high-performing teams, managing global delivery models, and executing large-scale recruitment strategies tailored to MSP programs.
• Oversee service delivery operations for key clients, ensuring seamless execution of recruitment processes in alignment with MSP-driven frameworks.
• Manage end-to-end staffing operations, leveraging VMS and ATS platforms to optimize workflows and ensure compliance with SLAs.
• Lead and mentor a team of recruiters, fostering a collaborative environment focused on achieving high delivery standards and client satisfaction.
• Collaborate with stakeholders to develop strategic plans for account management and operational efficiency across MSP programs.
• Drive innovation in recruitment processes, enhancing team productivity and reducing time-to-hire for critical roles.
• Ensure compliance with MSP governance policies, addressing audit requirements and maintaining high client ratings for service delivery.
• Partner with business development teams to expand existing MSP accounts, identifying opportunities for growth and value-added services.
• Monitor key metrics like fill rates, submission-to-interview ratios, and time-to-hire to ensure operational excellence in service delivery.
• Develop and implement training programs to improve recruiter proficiency in ATS and VMS tools, keeping them updated with the latest trends.
• Act as a strategic advisor for clients, offering insights into market trends, talent availability, and best practices for MSP-driven recruitment.
• Conduct weekly performance reviews with team members, aligning individual and team objectives with overall business goals.
6,C2,6,C2
Vadodara, Gujarat 390016