Abhishek Bhardwaj
Bhajanpura
Summary
Seasoned Operations and Product Implementation Manager with 9 years of experience in overseeing complex projects and functional operations in supply and logistics. Demonstrates advanced expertise in organizational strategies, financial management, and procurement. Renowned for logistical analysis, inventory optimization, and enhancing supply chain performance through development and standardization.
Overview
10
10
years of professional experience
Work History
Manager – Enterprise Onboarding
Unicommerce Esolutions Ltd
Bhajanpura
05.2022 - Current
- Oversee end-to-end implementation of enterprise-level projects in Globally, ensuring alignment with organizational goals and client expectations
- Identifying new product requirement and documenting same on JIRA with PRD and getting the same prioritized by product team on basis of revenue and criticality of ask
- Collaborate with cross-functional teams to streamline implementation processes, resulting in significant reduction of go-live duration, increasing NPS score and reducing the churn
- Lead the development of comprehensive project plans, timelines, and budgets, ensuring on-time and within-budget delivery
- Foster strong relationships with key stakeholders, ensuring clear communication and collaboration throughout the project lifecycle
- Provided management oversight and operational control of assigned programs valued at $ 60000 during last fiscal
- Recruited and developed employees for Key Accounts Department
- Monitored metrics and developed actionable insights to improve efficiency and performance of my team
Product Manager - Integrations
Vinculum Solutions Pvt Limited
Noida
02.2022 - 05.2022
- Worked on ONDC documentation, Magento API documentation and Shopify POS integration with developer of Vinculum team
- Coordinated project planning and execution with team members Developers and Marketplace POC to execute the integration
- Reduced project downtime with quality product inspections
- Collaborated with sales, marketing, and support teams to launch products on time and within budget
Sr. Business Analyst
Knowlarity Communications Pvt. Ltd.
Gurgaon
02.2021 - 02.2022
- Interacted with customers to understand business needs and translate into requirements and project scope
- Job responsibility here was to Onboard the customer and troubleshoot the issue raised by them with the help of preparing BRD and documenting the BRD by raising Jira to developer team
- Have also trained the engagement manager about technical troubleshooting so the SLA of resolving issue can be reduced resulting in less ticketing to Business Analyst so we could focus on more on new customer implementation reducing issues in future
Product Expert || Sr.Consultant
Unicommerce Esolutions Pvt. Ltd.
Gurgaon
02.2016 - 02.2021
- Handling Api integration with major Enterprise client accounts like Mamaearth, Tasva, Bata, Vimal Clothing, AJIO B2B (Reliance) and etc
- Managing 20+ Agents who are providing support to client with small business
- Running Various streams for the product enhancements with Product Team
- Handling New integrations of the product like Shipping provider and new Marketplace integrations
- Works on SAAS Based ERP System
- Analyze clients' business requirements and process through document analysis, interviews, workshops, by visiting their warehouses and workflow analysis
- Provide training to clients on the existing product and API integrations of clients systems with Uniware
- Taking care of new Integration & Product requirements
- Creation and updation of Business Requirement Documents, Process flows & Product related Documents as per the client requirements Generating new business from existing clients by identifying clients needs
- Providing Input in developing and modifying system to meet client needs
- Engage client to gather software requirements/business rules, and ensure alignment with development team Facilitate monthly meeting with clients to document requirement and explore potential solutions
- Manage all the communication with brands and clients and provide internal support solution within the TAT
- Coordinating with different departments like Sales, Technology & Finance for all requirements related to the client
Technical Support
Sony India Pvt. Ltd.
Delhi
08.2014 - 02.2016
- Managed high levels of call flow and responded to technical support needs
- Responded promptly to incoming sales leads and requests for technical support
- Assisted with updating technical support best practices for use by team
Education
MBA - Information Technology
Suresh Gyan Vihar University - Jaipur, Rajasthan
10.2022
B.Tech -
Sunder Deep Group of Institution - Uttar Pradesh
02.2014
CBSE - 12th - Science
Greenfields Public School - Delhi
03.2009
Skills
- Supply Chain Management
- Operations Management
- Jira Tool
- Project Management
- Program Leadership
- Research analysis
- Product Development
- Strategic Planning
- Performance monitoring
- External WMS integration
- SAP
- Logic
- Tally
- Postman
- SOAP
- Microsoft Office
Timeline
Manager – Enterprise Onboarding
Unicommerce Esolutions Ltd
05.2022 - Current
Product Manager - Integrations
Vinculum Solutions Pvt Limited
02.2022 - 05.2022
Sr. Business Analyst
Knowlarity Communications Pvt. Ltd.
02.2021 - 02.2022
Product Expert || Sr.Consultant
Unicommerce Esolutions Pvt. Ltd.
02.2016 - 02.2021
Technical Support
Sony India Pvt. Ltd.
08.2014 - 02.2016
MBA - Information Technology
Suresh Gyan Vihar University - Jaipur, Rajasthan
B.Tech -
Sunder Deep Group of Institution - Uttar Pradesh
CBSE - 12th - Science
Greenfields Public School - Delhi
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