Suhel Ahmed
Bangalore
Summary
Dynamic Operations Manager with a proven track record at Blusmart Mobility, excelling in supply chain management and team collaboration. Spearheaded driver training programs, enhancing compliance and safety, while optimizing recruitment processes. Successfully implemented performance metrics, driving operational efficiency and achieving significant improvements in delivery performance.
Overview
11
11
years of professional experience
Work History
Operations Manager- Sourcing & Onboarding
Blusmart Mobility
Bangalore
11.2023 - Current
- Collaborated with hub and dispatch teams to identify driver recruitment needs.
- Sourced, screened, and interviewed potential driver candidates.
- Led Drivers Partner Onboarding Team to streamline integration processes.
- Conducted background checks and verified qualifications, including licenses and certifications.
- Executed training and orientation programs alongside quality assurance measures.
- Developed and implemented comprehensive driver training programs on safety, compliance, and job-specific skills.
Asst. Operations Manager- Last Mile Delivery
Karvy Next Ltd- Supply Chain Management
Bangalore
12.2018 - 01.2023
- Oversaw operations across multiple verticals, including Swiggy, Flipkart, Amazon, Licious, and Eatfit.
- Conducted performance analysis of stations and implemented improvement strategies.
- Performed gap analysis and developed standard operating procedures to enhance efficiency.
- Established a performance matrix for teams, reviewing metrics at the zone level.
- Monitored reporting teams' performance, initiating corrective actions as necessary.
- Managed a diverse team comprising Operations Executives, AM Operations, TLs, and a Business Development Executive.
Area Manager Operations- Last Mile Delivery
Foodpanda.com
Bangalore
06.2015 - 12.2018
- Directed operations and sourcing functions while managing key operational metrics.
- Oversaw drivers' operations, focusing on last-mile delivery hub efficiency and fleet management.
- Vetted and onboarded new vendors and delivery partners to meet organizational needs.
- Managed review processes, assessed delivery compliance, and established performance targets for team members.
Sr. Operations Executive
Ecom Express
Bangalore
03.2014 - 06.2015
- Evaluated plant layout and implemented modifications to enhance operational efficiency.
- Reviewed performance metrics by zone, devising targeted plans for process improvements.
- Reduced inventory levels while optimizing overall operational processes.
- Identified inefficiencies and proposed strategies to improve operational effectiveness.
Education
Master’s Degree – MBA - Supply Chain Management
Alliance University
true01-2024
Bachelor's Degree - B.A - Bachelor of Arts
Cachar College, Silchar
Silchar, Assam01.2014
Skills
- Supply chain management
- Process optimization
- Operations strategy
- Team collaboration
- Operations management
- Logistics oversight
- Recruitment
- Employee training
Languages
- English
- Hindi
- Bengali
- Assamese
- Kannada
Awards
- Best Metrics Awarded, January 1, 2019
- Employee of the Year, 01/01/2020
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Bengali
Proficient (C2)
C2
kannada
Elementary (A2)
A2
Assamese
Intermediate (B1)
B1
Timeline
Operations Manager- Sourcing & Onboarding
Blusmart Mobility
11.2023 - Current
Asst. Operations Manager- Last Mile Delivery
Karvy Next Ltd- Supply Chain Management
12.2018 - 01.2023
Area Manager Operations- Last Mile Delivery
Foodpanda.com
06.2015 - 12.2018
Sr. Operations Executive
Ecom Express
03.2014 - 06.2015
Master’s Degree – MBA - Supply Chain Management
Alliance University
Bachelor's Degree - B.A - Bachelor of Arts
Cachar College, Silchar
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