Abhishek Bhattacharjee
Hyderabad
Summary
Results-driven operations and team management professional with 18 years of diverse industry experience. Specializes in strategic planning, relationship management, and employee development to optimize performance. Recognized for effectively coaching teams and leveraging analytics to enhance operations, driving significant organizational growth. Committed to fostering continuous improvement and achieving long-term success through impactful leadership.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Manager Operations
ADP
Hyderabad
10.2021 - Current
- Ensure proper planning, staffing, and direction of the operational functions.
- Manage and supervise teams.
- Ensure proficient training, professional development, and employee engagement to prepare, grow, and retain employees.
- Manage operational performance to meet KPI targets and Service Level Agreements through optimum quality and service.
- Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas.
- Develop customized reporting to measure and track operational statistics, data, and results.
- Develop solutions to improve business performance and partner success.
- Use analytics, investigation, and reasoning to quickly develop solutions for ad hoc issues.
- Motivate teams through relationship-building and real-time coaching.
- Develop and deploy incentive programs to motivate employees to achieve desired outcomes.
- Authorize and coordinate changes in staffing schedules by collaborating with the Operations Support Team and/or the Workforce Management Team.
- Collaborate with other departments within the organization (HR, IT, etc.) to resolve issues.
- Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings.
- Monitored progress by establishing plans, budgets and measuring results.
- Implemented new policies and procedures to enhance operational efficiencies.
- Coordinated the daily operations of the organization, including staffing, scheduling, budgeting, and inventory control.
Team Manager
Global University Systems (GUS) - University of Creative Arts (UK)
Hyderabad
01.2021 - 10.2021
- Led and mentored a team of student advisors through the admissions process, ensuring high conversion rates.
- Managed lead generation and pipeline processes, providing key insights to stakeholders.
- Conducted team training, performance coaching, and implemented strategies to improve performance.
- Participated in CSR activities and recruitment initiatives.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Implemented strategic team objectives aligned with company goals, increasing productivity.
- Led regular team meetings to communicate current business trends and relevant updates.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Team Manager (Operations & Sales)
IDP Education
Hyderabad
06.2018 - 12.2020
- Led inbound and outbound operations for the customer care team in the AP and Telangana region.
- Managed a team of 20 executives, focusing on lead conversion and student application submissions.
- Implemented performance optimization strategies to meet targets.
- Oversaw employee training, career development, and process improvements.
- Set objectives for teams based on organizational goals; monitored performance against targets; provided feedback and took corrective action when needed.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed team budget and resources efficiently, reducing costs while maintaining high-quality standards.
- Provided regular reports to senior management on team performance, challenges, and strategic recommendations.
- Ensured compliance with company policies and industry regulations, mitigating risk and maintaining integrity.
- Identified training needs, created a comprehensive onboarding program and conducted orientation sessions for new hires.
- Recruited and trained new employees to meet job requirements.
Team Captain
American Express IP Ltd
Hyderabad
08.2012 - 06.2018
- Managed inbound and outbound operations for a customer care team.
- Focused on team improvement, meeting SLAs, and addressing performance issues.
- Developed training materials, and provided coaching to new hires.
- Organized team-building activities to promote collaboration.
- Developed a system for tracking project milestones and ensuring deadlines were met.
- Monitored progress of team objectives, identified potential issues and addressed them in a timely manner.
- Motivated the entire team by creating a positive environment where everyone felt valued and appreciated.
Sr. Travel Counselor
South All Travel Pvt Ltd
Hyderabad
04.2010 - 04.2011
- Guided clients on travel packages, ensuring optimal bookings and personalized service
- Utilized GDS systems (Amadeus, Worldspan) to manage bookings and improve client satisfaction
Sr. CCP
HSBC India Pvt. Ltd
Visakhapatnam
04.2007 - 04.2010
- Provided customer service for HSBC credit card holders, optimizing key performance metrics
- Actively participated in a sales-driven initiative (Service Plus Queue) to generate company revenue
CCP
Sitel India Pvt. Ltd
Hyderabad
04.2006 - 04.2007
- Verified customer identities and provided support for process-oriented activities
- Promoted team building and collaboration to enhance team performance
Education
PG Diploma - Sales and Marketing
Dr. B.R. Ambedkar Open University
Hyderabad01.2025
B.Sc. - Biotechnology
Dr. L.B College
01.2007
AISSCE (+2) - BIPC with Computers
K.V Waltair
01.2003
AISSCE (10th) -
K.V II Salt Lake
Kolkata01.2001
Skills
- Team Management
- Performance Optimization
- Coaching & Mentoring
- Strategic Planning
- Employee Development
- Conflict Resolution
- Problem Solving & Decision Making
- Communication & Feedback
- Adaptability & Change Management
- Relationship Building
- Scheduling management
- Key performance indicators
- Workforce planning
- Sales support
- Logistics management
- Standard operating procedures
- Employee engagement
- Operational efficiency
- Productivity enhancement
- Staff training and development
- Performance tracking
- Project management
- Training and mentoring
- Customer engagement
- Operational planning
- Team building
- Operations management
Personal Information
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Bengali
- Telugu
- Assamese
Hobbies and Interests
- Badminton
- Travel
- Cooking
- Music
Father's Name
Amitabh Bhattacharjee
Certifications And Achievements
- Secured 99.55% in Wisdom Quotient Quiz (WQQ) conducted by SRIDAY.
- Passed the 48th Annual All India General Knowledge Test by USO.
- Passed the 21st Annual All India UNESCO Information Test by USI.
- National Level Science Talent Search Competition Winner, 1999.
Certification
The Fundamentals Of Digital Marketing By Google Digital
Timeline
Assistant Manager Operations
ADP
10.2021 - Current
Team Manager
Global University Systems (GUS) - University of Creative Arts (UK)
01.2021 - 10.2021
Team Manager (Operations & Sales)
IDP Education
06.2018 - 12.2020
Team Captain
American Express IP Ltd
08.2012 - 06.2018
Sr. Travel Counselor
South All Travel Pvt Ltd
04.2010 - 04.2011
Sr. CCP
HSBC India Pvt. Ltd
04.2007 - 04.2010
CCP
Sitel India Pvt. Ltd
04.2006 - 04.2007
PG Diploma - Sales and Marketing
Dr. B.R. Ambedkar Open University
B.Sc. - Biotechnology
Dr. L.B College
AISSCE (+2) - BIPC with Computers
K.V Waltair
AISSCE (10th) -
K.V II Salt Lake
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