Abhishek Dalai
Summary
Results-driven Project Manager with over 11 years of experience leading high-performing teams and executing complex IT projects. Expertise in Agile methodologies, stakeholder management, project planning and process optimization to drive business growth and enhance client satisfaction. Seeking a challenging leadership role to leverage my technical and managerial skills in the IT industry.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Associate Manager, Email Marketing Portfolio Management
Accenture Solutions
Bangalore
06.2022 - 06.2026
- Continue to Lead the Home Office Email Team for email-based Marketing.
- Collaborated with content management and internet marketing teams to streamline messaging.
- Enhanced Vibe Coding processes using Claude AI to improve efficiency.
- Transitioning Team into new Gen AI & Agentic AI future ways of working.
Team Lead, Email Marketing Portfolio Management
Accenture Solutions
Bangalore
01.2022 - 06.2026
- Led the Home Office Email Team & expanded Email based internet marketing to 28 countries.
- Coordinated with Developers, QAs, Campaign Engineers, Marketing Operations, Marketing Database, Production Managers & Capability Leads to deliver & launch Emails for all existing & pipeline drugs across 28 countries.
- Developed SOPs and checklists to streamline analysis, build, QA, transition, and delivery processes.
- Managed the transition of Campaign & Capability Ops Teams.
- Delivered build Automation, process improvement & Optimization.
- Oversaw data reporting and analysis for Email Portfolio and Internet Marketing, ensuring accurate service delivery metrics.
- Led daily stand-ups, reviews, and audits to uphold quality standards and optimize delivery output.
- Used Vibe Coding to build HTMLs using in house GenAI Tool to reduce delivery time.
- Collaborated with cross-functional teams and stakeholders for requirements analysis, project planning, resource mapping, campaign planning & management.
Senior Software Engineer, Salesforce Development
Accenture Solutions
Bangalore
01.2020 - 12.2021
- Performed Business Analysis role to onboard 5 more IVAs on AWS.
- Collaborated with stakeholders on initial requirement analysis for building and delivering internet marketing emails.
- Collaborated with stakeholders to analyze requirements for building and delivering internet marketing emails.
- Oversaw migration of internet marketing emails from Harmony to Salesforce Marketing Cloud.
Software Engineer, Java Development
Accenture Solutions
Bangalore
01.2018 - 12.2019
- Built & Managed Configuration changes for in-house Salesforce Service Cloud-based Medical Application.
- Assisted in managing Veeva Vault application functionality.
- Provided deployment, support, and maintenance for IVAs on AWS to ensure system reliability.
Associate Software Engineer, Java Development
Accenture Solutions
Bangalore
06.2016 - 12.2017
- Delivered Tier-2 support for Java-based drug development R&D applications, ensuring timely issue resolution.
- Conducted manual testing for in-house Salesforce Service Cloud-based Medical Application.
- Developed software solutions using modern programming languages and frameworks.
- Collaborated with cross-functional teams to gather requirements and design specifications.
- Assisted in troubleshooting and resolving software defects and technical issues.
Associate, Hewlett-Packard Process
Wipro BPS
Kolkata
07.2015 - 04.2016
- Diagnosed and resolved hardware/software/network problems for customers via telephone, email, and chat.
- Responded to and diagnosed user problems through discussions, including problem recognition, log analysis, research, isolation, resolution, and follow-up; Provided level 1 remote laptop support based on SOPs.
- Escalated complex issues to appropriate support specialists for troubleshooting client software and basic network connectivity.
Education
XII - Science
Delhi Public School, CBSE, 2011
04.2001 -
Bachelor of Technology - Electronics and Instrumentation
ITER, Siksha 'O' Anusandhan University, 2015
Skills
- Email Campaign Strategy
- SFMC
- Agile
- Scrum
- Project Planning
- Performance Analysis
- Risk Management
- Jira
- Customer Engagement
- Stakeholder Management
- Leadership
- Strategic Planning
- Communication
Certification
- ECBA, September 2020
- Advanced Product Management, August 2023
Accomplishments
- Completed Project Management Training and Proficiency Tests at Accenture.
- Completed Accenture TECHSTAR 2025.
- Received Accenture Beacon, ACE & Pinnacle Awards multiple times over the Years.
Timeline
Associate Manager, Email Marketing Portfolio Management
Accenture Solutions
06.2022 - 06.2026
Team Lead, Email Marketing Portfolio Management
Accenture Solutions
01.2022 - 06.2026
Senior Software Engineer, Salesforce Development
Accenture Solutions
01.2020 - 12.2021
Software Engineer, Java Development
Accenture Solutions
01.2018 - 12.2019
Associate Software Engineer, Java Development
Accenture Solutions
06.2016 - 12.2017
Associate, Hewlett-Packard Process
Wipro BPS
07.2015 - 04.2016
XII - Science
Delhi Public School, CBSE, 2011
04.2001 -
Bachelor of Technology - Electronics and Instrumentation
ITER, Siksha 'O' Anusandhan University, 2015