Abhishek Dave
Ahmedabad
Summary
Senior Network Engineer with 11+ years in Telecom/Network industry. Proven track record in problem resolution and enhancing customer satisfaction. Recognized Subject Matter Expert with strong analytical skills and innovative solution development. Effective communicator and collaborator, adept at managing complex projects efficiently.
Overview
10
10
years of professional experience
Work History
Subject Matter Expert
Tata Consultancy Services
05.2022 - Current
- Working as Subject Matter Expert to support huge team of 135 people to complete site installation (Service delivery) or Installing telecommunications infrastructure / new equipment as per project's requirement under EAC (Enterprise Activation Center) on day-to-day basis.
- Prepares routine proposal documentation and information to meet customer requirements.
- Lead the technical discussion with the customer for current/expected network design to ensure, high availability, scalability, performance to the customer's network.
- Experienced to identify and troubleshoot for L1/L2 network support level as per the standard SOP designed by Network design engineers & Communicating with the client for the assisting in network design related to link termination.
- Coordinating with the third-party vendors like Xenial, NCR, RPOS also ISP provider like AT&T, Spectrum, COX, Century Link to get help in completion of installation as per customer's requirement.
- Working on the devices like Cisco ISR C1111/C1121, and Meraki devices like MX64, MX67, MX85, MS220, MS120, MR70, MR36, MR33 and Cradle Point AER 1600. AER1650 and FortiGate 40F/61E/81E/60D Forti Extender 40D/101F/601E Aruba 2750/6000, AP-505 to implement SD Wan solution which are used to cater the managed broadband SME, MSME customers across USA.
- Excellent experience in Network planning, implementing, configuring, Troubleshooting and testing of networking system.
- Extensive knowledge of developing & troubleshooting L2/L3 TCP/IP, Multilayer switching, IPsec, UDP, MPLS, Ethernet, IP routing protocols RIP, OSPF, EIGRP, & BGP, MPLS-VPN, STP, RSTP, VLANs, VTP, HSRP, VRRP.
- Working for Comcast as Subject Matter Expert
Senior Project Engineer
Talent Pull & Infrastructure Pvt Ltd
01.2021 - 01.2022
- Company Overview: Working for HFCL as Senior Project Engineer
- Responsible for the overall management, planning, developing of Defense (Indian Army) IPMPLS project at Dhrangadhra location.
- Organizes plans and monitors multiple activities spanning end to end project (installation, commissioning, Service delivery, operation & maintenance).
- Co-ordinate all project work packages (Telecom) with responsible sub-contractors in corporate with customers liaising.
- Individual project status (summary of accomplishments, completed and upcoming tasks) would be produced on a weekly basis.
- Serve as a primary point of contact and assist with the project management of the Government's initiative to move from traditional PBX technology to IP telephony.
- Working for HFCL as Senior Project Engineer
Customer Service Executive
Tata Communications Transformation Services Ltd
01.2019 - 01.2021
- Monitoring and managing of ECI SDH, PTN & DWDN + Huawei MPLS networks for more than 2900 nodes all over the Gujarat circle.
- Analyzed Daily/Weekly/Monthly and facilitation of internal network metrics, reports and fault procedures.
- Address root causes and seek continuous improvements - constantly look for ways to improve work processes.
- Interfaced with internal work groups and personnel as required by the NOC/Fault Manager.
- Ensured that fault management analysis minimizes negative customer / operations and impact.
- Reduction in Ent customer complaints month on month against target Set.
- Hands on various MPLS & transmission devices like ECI BG20/30/64, NPT1010/1020/1030/1200, XDM 40/100/300/1000/2000/3000, OPT 9603/9608 & NE5000/80, S5600/5300.
- Having basic knowledge of KLM/PDH/SDH/DWDM being member of O&M team.
- To deliver customer SLA/KPI Adhere Process (Vendor Review, Quality PM, Control Room Effectiveness, WFM) & Audit compliance.
Jio Urban Point Manager
Reliance SMSL Limited
01.2018 - 01.2019
- Company Overview: Working for Jio Giga Fiber
- Customer Experience: Ensure a delightful customer experience and be the best in all customers.
- Service expansion & Compliance: Service all the walk-in customers as per the SOP/ plan. To on-board new customer as per the norms of the organization.
- Achieve monthly acquisition and revenue targets.
- Ensure that the JP Store has adequate quantity of stock.
- Working for Jio Giga Fiber
O&M Engineer
Lobo Staffing Solutions Pvt Ltd
01.2016 - 01.2018
- Company Overview: Working for Tata Communications Ltd
- Hands on to Network Equipment's like CISCO Routers (12000,7609,7606,7602) and switches (2950,3750,3550), Huawei Router (NE5000, NE80, NE40) Switches (S5300, S5600), Alcatel lucent Routers (7750 SR7, SR-c12), Juniper Routers (MX960, MX240, MX480) and Switches (EX4200 24T,24F,48T, Mrotek Pine 4,8,16 converter, Wireless Radio devices like Telsima WIMAX, RADWIN 2K,5K (P2P & P2M) and Cambium P2M 450i,450M,100 etc.
- Responsible for Preventive Maintenance and Planned activity like Version upgradation, Card augmentation, BH migration, BH Augmentation, site relocation etc.
- Handled 1st escalation of NW devices (IP), RF BTS (LBR & UBR), BH, infra related faults.
- Managing HW Issue by Co-ordination with vendor for TAC Support & RMA process.
- Managing MIS report related to NW Diagram, Inventory Management & Escalation Matrix etc.
- Managing troubleshooting of enterprise customer complain.
- Working for Tata Communications Ltd
Field Engineer
Network Solution
01.2015 - 01.2016
- Company Overview: Working for Tata Teleservices Ltd
- Vast experience in network operations, switching and data communications of Tata teleservices Ltd OHF Network (Particular DSLAM Network) at Ahmedabad Location.
- In-depth knowledge in rack and stack, installation, and maintenance of network equipment.
- Ability to analyses and resolve all network related problems.
- Ability to plan projects and prioritize workload.
- Ability to manage multiple projects, customer issues and demands while providing exceptional customer service along with Excellent communication and interpersonal skills.
- Working for Tata Teleservices Ltd
Education
Bachelor of Engineering - Electronics & Communication
Gujarat Technological University
Ahmedabad06.2012
H.S.C -
Gujarat Higher Secondary Education Board
Gandhinagar03.2008
S.S.C. -
Gujarat Secondary Education Board
Gandhinagar03.2006
Skills
- Multi-tasking and teamwork
- Motivational drive
- Adaptability and interpersonal skills
- 24/7 operational readiness
- Network troubleshooting
- Project management
- Customer communication
- Vendor coordination
- Service delivery
- TCP/IP protocols
- Equipment configuration
- Customer service excellence
- Analytical skills
Personal Information
- Date of Birth: 03/19/91
- Nationality: Indian
- Marital Status: Married
Languages
Gujarati
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Accomplishments
- Star of the Month Award
- Service & Commitment Award
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge & beliefs.
Timeline
Subject Matter Expert
Tata Consultancy Services
05.2022 - Current
Senior Project Engineer
Talent Pull & Infrastructure Pvt Ltd
01.2021 - 01.2022
Customer Service Executive
Tata Communications Transformation Services Ltd
01.2019 - 01.2021
Jio Urban Point Manager
Reliance SMSL Limited
01.2018 - 01.2019
O&M Engineer
Lobo Staffing Solutions Pvt Ltd
01.2016 - 01.2018
Field Engineer
Network Solution
01.2015 - 01.2016
Bachelor of Engineering - Electronics & Communication
Gujarat Technological University
H.S.C -
Gujarat Higher Secondary Education Board
S.S.C. -
Gujarat Secondary Education Board
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