Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Abhishek Dixit

Sr. Representative
Delhi,Delhi

Summary

Detail-oriented Professional with extensive experience in telecommunications, customer satisfaction and service delivery. Troubleshoots highly technical, complex issues with ease and patience. Aiming to leverage my skills to successfully fill the required role at your company.

Overview

5
5
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Sr. Representative

Concentrix Daksh Pvt Ltd
Gurgaon, Haryana
08.2018 - Current
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Maintained familiarity with API and authentication mechanisms for supported products.
  • Performed root cause analysis and general troubleshooting.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Used ticketing systems to manage and process support actions and requests.

Associate

Competent Software Pvt LTD
Delhi, Delhi
01.2017 - 05.2018
  • Used ticketing systems to manage and process support actions and requests.
  • Maintained familiarity with API and authentication mechanisms for supported products.
  • Conducted in-depth product and issue resolution research to address customer concerns.

Education

Bachelor of Science - Computer Science

Chaudhary Charan Singh University
Meerut, Uttar Pradesh
08.2013 - 06.2016

Skills

    Microsoft Office

Understanding of SQL, APIs, SSL

Core java

Understanding of Python

HTML

Interests

Listening to music

Cooking

Arts

Timeline

Sr. Representative

Concentrix Daksh Pvt Ltd
08.2018 - Current

Associate

Competent Software Pvt LTD
01.2017 - 05.2018

Bachelor of Science - Computer Science

Chaudhary Charan Singh University
08.2013 - 06.2016
Abhishek DixitSr. Representative