Listening to music
Abhishek Dixit
Sr. Representative
Delhi,Delhi
Summary
Detail-oriented Professional with extensive experience in telecommunications, customer satisfaction and service delivery. Troubleshoots highly technical, complex issues with ease and patience. Aiming to leverage my skills to successfully fill the required role at your company.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Sr. Representative
Concentrix Daksh Pvt Ltd
Gurgaon, Haryana
08.2018 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Maintained familiarity with API and authentication mechanisms for supported products.
- Performed root cause analysis and general troubleshooting.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Used ticketing systems to manage and process support actions and requests.
Associate
Competent Software Pvt LTD
Delhi, Delhi
01.2017 - 05.2018
- Used ticketing systems to manage and process support actions and requests.
- Maintained familiarity with API and authentication mechanisms for supported products.
- Conducted in-depth product and issue resolution research to address customer concerns.
Education
Bachelor of Science - Computer Science
Chaudhary Charan Singh University
Meerut, Uttar Pradesh 08.2013 - 06.2016
Skills
Microsoft Office
Understanding of SQL, APIs, SSL
Core java
Understanding of Python
HTML
Interests
Cooking
Arts
Timeline
Sr. Representative
Concentrix Daksh Pvt Ltd
08.2018 - Current
Associate
Competent Software Pvt LTD
01.2017 - 05.2018
Bachelor of Science - Computer Science
Chaudhary Charan Singh University
08.2013 - 06.2016