Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
CustomerServiceRepresentative
Abhishek Goswami

Abhishek Goswami

O365 Exchange Admin, SharePoint Online & SCCM Admin
Vrindaban,Uttar Pradesh

Summary

Seeking a position in O365 Domain whereby I could utilize, perform, accomplish and enhance my knowledge and contribute to the growth of the organization with my skills and experience. Microsoft Certified Professional with more than 8 years of experience in IT-Infrastructure Support, Messaging Administration, Desktop Support and Office 365 collaboration. Well Versed with Transport rules and DLP, mail flow, DIMP, GIMP, Spam, Junk, phishing emails, SCL value and BCL value. Good Knowledge of Retention Policy and Tags. Performed Hybrid mailbox move (Exchange 2010, 2013 servers). Good understanding of Azure AD Identity protection and Azure AD Privileged identity management, Implemented MFA using Conditional access as well as per user. Management of user identities like In Cloud, Synced with Active Directory or Hybrid Identities and federated identities in Azure. Team-based management style and excellent interpersonal and communication skills. Restoration of deleted OneDrive site. Deploying packages and windows update using SCCM, also performed the enviornment upgrade for MECM. Lately started working on Sharepoint Online and well versed with Site Creation/Deletion, storage Quota management, External sharing and DLP policies.

Overview

2
2
Languages
3
3
years of post-secondary education
8
8
years of professional experience

Work History

Senior Specialist

HCL Technologies Ltd
11.2016 - Current
  • Maintaining infrastructure of a premium company.
  • O365 and SCCM Operation Engineer.
  • Handling all the issues regarding hybrid environment.
  • Exchange 2010 to 2016 migration CU upgrades.
  • Migration, SMTP Relay, Auto-discover.
  • Change Management Planning & implementation.
  • Conditional Access Policies, Privileged Identity Management.
  • Email Encryption, Sensitivity labels.
  • Integrating Applications with Azure AD for SSO.
  • Administration of SharePoint online.
  • Good understanding of email flow, MRM, DNS records.
  • Managing and restore deleted mailboxes and emails.
  • Calendar sharing and Free-busy issues.
  • Outlook Connectivity, OWA, Active-Sync, E-discovery, SARA tool.
  • Email Header Analyze, SCL, BCL, SPF, DKIM and DMARC.
  • MFCMAPI tools, Microsoft Remote Connectivity Analyzer.
  • Active Directory Federation Service, SAML, Certificate updating of ADFS Troubleshooting of issues related to outlook, Shared Mailbox, Resource Mailbox and Calendars in Office365 Performing mailbox migration (Onboarding and Offboarding) and troubleshooting post migration issues.
  • Understanding of Mail Flow - Configure Send /Receive connectors, Create Transport rules.
  • Knowledge of Active Directory, working in DirSync environment.
  • Exchange online- Creating users, providing license, deleting mailbox, recovering mailbox.
  • Understanding of MRM policy, Retention category, Archive mailbox, Exchange ActiveSync.
  • Litigation hold, Audit logs and creating reports for exchange environment.
  • Understanding of Outlook Web App, Multi-factor Authentication.
  • Basics of Active Directory Federation Services.
  • Analyzing of emails by message header and message trace for DIMP, GIMP, Spam, Junk, phishing emails.
  • Calendar sharing, calendar permission, meeting and room booking.
  • Outlook issues, OOF Rules, DLP.

Technical Support Specialist

Dell International Services
03.2013 - 10.2016
  • Involved providing solutions for dell related products and services Managing Triage team which is an expert team of specialists who provide end to end resolution for DELL consumers Preparing and maintaining regular MIS Reports to provide feedback to the top management for effective rendering of services.
  • Addressing and resolving various issues for the windows machines and its peripherals using the remote sessions for MS Office Products.
  • Closing the tickets for the resolved incidents and informing the same to the customer via email and phone.
  • Projects: -.
  • Participated in one of the most valuable projects in DELL i.e.
  • C2F (Click to Fix).
  • A troubleshooter, application based was launched and implemented across the Dell platform for the US Lob to reduce the time consumed per case for the remote machines.
  • Worked across the team to find the pro n cons for the same application and provided the solutions to the Dell tool development team to make it more diverse and effective during troubleshooting.
  • Volunteered for the Dell compliance audit across the US Lob to ensure every system was following the clean desk policy as per the compliance driven by Dell under the program CSA (Control self-assessment).

Education

Bachelor of Computer Application -

Manav Rachna University
06.2010 - 01.2013

S. S. C - undefined

Board of Secondary Education) Porter Burchard Methodist School

Intermediate - undefined

Board of Secondary Education) Porter Burchard Methodist School

diploma - computer networking

Microsoft Certified Solution Associate (Certification number: E854-7904 - undefined

Microsoft Certified Professional (Certification number: E853-7639 - undefined

ITIL Foundation (Certification number GR750157872AG - undefined

Skills

Communication Skills

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Additional Information

  • Achievements: , - Won the Dell Champion Award 2015 for the best performance for all four quarters. Won the Dell on Spot Champion Award 2014.
  • Won HCL Achiever league Award after getting two consecutive Exceptional ratings. - 2018
  • Won HCL Star award for managing SCCM along with Messaging and Sharepoint effectively. - 2021

Timeline

Senior Specialist

HCL Technologies Ltd
11.2016 - Current

Technical Support Specialist

Dell International Services
03.2013 - 10.2016

Bachelor of Computer Application -

Manav Rachna University
06.2010 - 01.2013

ITIL Foundation (Certification number GR750157872AG - undefined

Microsoft Certified Professional (Certification number: E853-7639 - undefined

Microsoft Certified Solution Associate (Certification number: E854-7904 - undefined

diploma - computer networking

Intermediate - undefined

Board of Secondary Education) Porter Burchard Methodist School

S. S. C - undefined

Board of Secondary Education) Porter Burchard Methodist School
Abhishek GoswamiO365 Exchange Admin, SharePoint Online & SCCM Admin