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ABHISHEK GOSWAMI
Account Protection Specialist
Gurgaon
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Senior Account Protection Specialist
American Express
Gurgaon
01.2023 - Current
- Ensure accurate analysis of Fraudulent application claims and make sound decisions to approve or decline the same through systematic analysis.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Demonstrate ability to take initiative and make sound business decisions while managing critical business processes such as Escalations, Legal requests, Compliance.
- Conducted forensic analyses of financial records to identify fraudulent activity and accurately report findings.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Identifying fraud trends and developing continuous process improvements while meeting or exceeding performance guidelines.
- Balance customer interests with the interests of American Express.
- Collaborating with cross-functional teams to develop comprehensive fraud prevention plans.
Risk Investigator
Amazon Development Centre (India) Pvt Ltd
Hyderabad
06.2020 - 12.2022
- Research and analysis
- Fraud Risk Investigations
- Using analytical skills to spot risky patterns
- Identifying risks in seller CC and Bank accounts
- Handling claims
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Handle day-to-day volumes of the assigned tasks and ensure the given SLAs are met per quality standards & Clients
- Recommended process improvement steps which lead to increase in quality investigations by 20%.
- Anticipating, identifying and blocking fraud attacks against company and its hundreds of customers
Education
Bachelor of Commerce -
CSJMU
Kanpur 07.2013 - 06.2016
Skills
Transaction monitoring
Loss Prevention
Problem-solving abilities
Analytical Skills
Data Analysis
Critical Thinking
Accomplishments
- Documented and resolved process hurdles which led to quality investigations.
- Awarded Best Performer during Process Training.
- Received High Flyer Award when rolled into
production. - Received the STAR Award for exceptional results.
- Led team to meet SLAs by streamlining business processes and identifying areas for improvement.
- Received accolades from the Management for
recommending process improvement ideas
which led to improved AHT. - Received Centurion award for exceeding quality guidelines.
Certification
JLPT N5
Software
Microsoft EXCEL
Microsoft PowerPoint
SharePoint
Outlook
Interests
Cricket
Football
Movies
Timeline
Senior Account Protection Specialist
American Express
01.2023 - Current
Risk Investigator
Amazon Development Centre (India) Pvt Ltd
06.2020 - 12.2022
JLPT N5
12-2018
Bachelor of Commerce -
CSJMU
07.2013 - 06.2016