Piyush Bhagat
Fraud And Risk Investigator
Gurgaon, Haryana, India
Summary
Fraud and Risk Management Professional skilled at identifying and preventing complex fraud issues for Ecommerce and financial institutions. Extensive background in Transaction monitoring, fraud investigation & prevention, auditing, compliance review, Anti Money Laundering, Customer due diligence and loss mitigation. Major strengths in leadership, communication, and project management. An innovative professional with vision as well as the ability to adapt to change as business needs dictate.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Master Account Protection Specialist
American Express
Gurgaon
11.2020 - Current
- Lead groups of newly hired employees at American Express, assisting them in acquiring knowledge and comprehension of all abilities, from charge verification, identity theft, membership fraud protection, loan fraud, and credit card fraud protection.
- Examine transactions for indications of financial crime, such as fraud, money laundering, and financing of terrorism.
- Conducted quality control checks and investigations into loan fraud
and high-profile inquiries involving significant fraud losses. - Designed and put into place standards for fraud detection and prevention that cut AMEX's loss on credit cards, loans, and membership rewards by 20%.
- Identify and recommend opportunities for implementation of procedures, controls, and trend data to ensure proactive identification, prevention execution, detection, investigation, recovery of fraud and claims activity.
Senior Account Protection Specialist
American Express
Gurgaon
06.2019 - 10.2020
- Place appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements.
- Working cross-functionally across multiple teams to ensure execution against regulatory requirements and internal policies
- Acted as a team leader in group projects, delegating tasks and providing feedback. Supervise Fraud Analysts to identify and investigate fraudulent activities.
- Employing research tools and outside data sources to perform AML checks on customer accounts.
- Communicate professionally with customers, merchants, financial institutions and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred.
- Review developing cases, identify and analyze points of compromise, and communicate potential risk to Fraud leadership.
Process Advisor
Barclays Global Service Centre
Noida
05.2018 - 06.2019
- Performed quality assurance checks on transactions and account, actions to assess compliance with state and federal regulations.
- Implemented continuous improvement metrics to streamline workflows.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Providing customer service regarding collection issues, process
customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for
monitoring and maintaining assigned accounts. Reviewing
transaction alerts, spotting inconsistencies and escalating accounts
with financial crime concerns. - Analyze customer information, supporting paperwork, and unfavorable press to establish the client risk profile as specified by the business' KYC standards.
- Handling Barclaycard commercial queries on day-to-day basis and providing the best possible solution to customers going through financial difficulties.
Transaction Risk Investigator
Amazon Development Center
Bangalore
09.2016 - 02.2018
- Investigate any ominous activity on the customer's account for potential fraud, identity theft, and spoofing.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Mentored New Hires to gain process knowledge related to fraud investigations, practise it, and provide the desired results within the set time frame.
- Provide SME support for execution of fraud investigations including customer and merchant accounts, to reduce fraud losses.
- Organized and carried out the INVESTIGATOR OF THE WEEK contest at the site level successfully. This contest aimed to boost productivity without sacrificing quality investigations, and it improved the performance of the majority of the investigators both individually and for the site. It also played a significant part in the decline of chargebacks for the third quarter of the year by 30%.
Associate Analyst
GlobalLogic Technologies Limited
Gurgaon
07.2015 - 09.2016
- Evaluated methods and made appropriate changes to increase productivity and decrease turnaround time to accomplish desired output.
- Validated results and performed quality assurance to assess accuracy of data.
- Compared several products based on their model part number and attributes to confirm they are a part of the same catalogue.
- Communicated findings and insights to senior management to establish best practices and guide analysis into action and results.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
Education
Bachelors of Technology - Computer Science
Baldev Ram Mirdha Institute of Technology
Jaipur, Rajasthan 05.2011 - 05.2015
Skills
Fraud InvestigationsCustomer Due Diligence (CDD)
KYC
Suspicious Activity Reports
Decision Making
Anti Money Laundering
Transaction Monitoring
Communication
External Investigation
Compliance
Tableau
Certification
Cyber Security
Additional Information
Summer Intern
May 2013 - Jun 2013 EY, Gurugram
- Worked on a CASE STUDY “THE BEVERAGE COMPANY”.
- Got an opportunity to work on Hyperion Essbase.
- Managed multidimensional database to acquire data for different clients. Worked on multi-dimensional databases to manage data across company sales
Accomplishments
- Won five awards in a row within three months of joining at AMAZON.
- At the Annual award event held by Amazon i.e STAR AWARDS, took home three honors in the categories of ROCKSTAR, SHOOTING STAR, and ELECTRA for the best metrics and improvement across site.
- Won a Hidden Gem award for Q1 2020 for the best work in the Global Fraud and New Accounts (AMERICAN EXPRESS).
- Successfully Incorporated Driver's License with Selfie verification method at AMEX.
Timeline
Anti Money Laundering and Combating Terrorism Financing
06-2023
Master Account Protection Specialist
American Express
11.2020 - Current
Cyber Security
04-2020
Senior Account Protection Specialist
American Express
06.2019 - 10.2020
Process Advisor
Barclays Global Service Centre
05.2018 - 06.2019
Transaction Risk Investigator
Amazon Development Center
09.2016 - 02.2018
Associate Analyst
GlobalLogic Technologies Limited
07.2015 - 09.2016
Bachelors of Technology - Computer Science
Baldev Ram Mirdha Institute of Technology
05.2011 - 05.2015