Pulkit Malhotra

Process- Global Frauds

Suspect Fraud & Risk

• Analysis of fraud claims and make sound decisions to approve or decline the same through systematic analysis.

• Role includes handling fraud claims of clients, ensuring the fraud information as per laws and regulations is captured, preparing fraud reports, dealing with suspect fraud team, legal team and other stakeholders, customer interaction and investigation

• Focused working on system failures and client escalations.

• Working on several audit reports and adherence to several laws and regulations.

• Projects on identification of the loopholes in the procedures and remediation.

Process - Commercial Merchant Servicing(CMS)

Small Business Services

• Handling Business Cards

• Evaluating Disputes.

• Evaluating customer information to explore issues, develop potential solutions and maintain

high-quality service.

• Ensured daily sales goals were met by mentoring and coaching other team members.

• Achieved Daily as well as monthly targets.

• Managed customer relations and customer service through daily communication and interaction.

PROCESS - ASAHI BEVERAGES

• Dealing in Order to Cash (O2C).

• Fulfilling customers request for goods and services.

• Customer master data entry.

• Order and contract entry- creating, availability check and booking.

• Order fulfillment ( Digital & Physical ).

• Distribution, Invoicing, Customer payments / Collections.

PROCESS - GOOGLE ADS

• Worked as a Strategist for more than 1600 SMB Accounts.

• Budget Discussion and planning Business Strategists on a Quarterly basis.

• Utilized insights to explore more viable options for business goals.

• Conducted market research in a similar business category to increase the performance of the account.

• Worked on PPC, SEM,CPA.

PROCESS - EQUIFAX

• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

• Managed customer relations and customer service through daily communication and interaction.

• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

• Ensured daily sales goals were met by mentoring and coaching other team members.

• Served with Credit scores to the Customers and helped them to improve it.

• Achieved Daily as well as monthly target of the sales.