Aditya Shukla
Noida
Summary
Accomplished Master Account Protection Specialist at American Express Services India Pvt Ltd with extensive experience in fraud detection, risk management, and customer satisfaction enhancement. Proven track record in identifying fraudulent charges, managing fraud cases, and proposing corrective solutions to mitigate risks. Recognised for surpassing sales goals and upgrading cardmembers to better deals. At Barclays Shared Services, demonstrated expertise in maintaining oversight of UB tracker, delivering training, and enhancing revenue streams through strategic up-selling. Proficient in Windows XP, Vista, 7, MS Office Suite including Excel, PowerPoint, and Word. Career goal includes leveraging skills in fraud prevention and customer service to drive organisational success.
Overview
9
9
years of professional experience
6033
6033
years of post-secondary education
2
2
Languages
Work History
Master Account Protection Specialist
American Express Services India Pvt Ltd
06.2022 - Current
- Making a pro-active attempt to identify fraudulent charges via inbound and outbound calls
- Answer inbound calls from card members and set up / action fraud cases on calls
- Review fraud claims from card members to make a decision, to either accept the claim or reject it
- Detect and minimize credit and fraud risk whilst enabling spend at the same time
- Point of sale approval, charge reversals request from merchants establishment
- Managed resolutions according to assigned authority limits.
- Proposed corrective solutions to mitigate identified fraud risks.
- Meet and endeavor to exceed metrics on transnational quality, compliance, RTF, Regulation and productivity as per goals
- Enhanced customer satisfaction by upgrading cardmembers to better deals.
- Surpassed established sales goals set by the organization.
IME
Barclays Shared Services
11.2015 - 05.2022
- Maintained oversight of the community's UB tracker while delivering training on UB Calls.
- Proposed innovative 'Fixed Workstation' concept.
- Provided floor support for BAU community.
- Enabled quick upskilling of new joiners through effective guidance.
- Participated in creating videos that documented the implementation of creative ideas and successes.
- Collaborated with reporting manager on performance report upkeep and enhancement initiatives.
- Engage with the test and learn team within Universal Banking.
- Received recognition as top performer in inaugural RnR while in test and learn phase.
- Enhanced revenue streams through strategic up-selling and card enhancements.
- Enhanced customer acquisition by successfully marketing Tech Pack, Home Pack, and Travel insurance.
Education
B.A -
Ram Manohar Lohia Avad University
Faizabad, LKOIntermediate -
UP Board
High School -
UP Board
Skills
Windows XP
Personal Information
- Date of birth: 09/18/93
- Gender: Male
- Nationality: Indian
- Marital status: Single
Hobbies and Interests
- Sports
- Music
- Travelling
Interests
Singing
Public speaking
Badminton
Gym
Timeline
Master Account Protection Specialist
American Express Services India Pvt Ltd
06.2022 - Current
IME
Barclays Shared Services
11.2015 - 05.2022
B.A -
Ram Manohar Lohia Avad University
Intermediate -
UP Board
High School -
UP Board
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