Abhishek Khabiya
Subject Matter Expert
Chennai
Summary
Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Subject Matter Expert
Amazon Development Center
07.2022 - Current
- Designed and prepared technical reports, studies, and related documentation.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Documented diagnostic results and supported root cause analysis and troubleshooting.
- Developed and presented business cases, presentations and reports to senior management.
- Analyzed business problems, identifying root causes and developing robust solutions.
- Improved user productivity and efficiency through system training and support.
Catalog Lead
Amazon Development Center India
12.2020 - 06.2022
- Lead a team of 16 by coaching and mentoring them on the process and projects being handled with in the tech and QA teams there by utilizing their bandwidth for the projects
- Maintaining and tracking the status of internal tickets to be deployed for the sprint for internal and external Stakeholders.
- Built relationships with customers and community to promote long term business growth.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Senior Catalog Associate
Amazon Development Center India
12.2019 - 11.2020
- Vendor Management: Experience in On-boarding Vendors to sell their products in Amazon
- Tasks include interacting with the vendors, set up the products in Amazon catalog, generate and track procurement orders for the vendor, manage the products of vendor account
- Interacting and co-ordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information
- Served as a Point of contact for leadership teams and published reports
- Monitored team and individual KPIs (productivity, quality, utilization, etc.)
- Created WBRs, MBRs and raised the flag and dived deep on deviations
- Demonstrated expertise in handling end-to-end processes.
- Kept detailed records of lending transactions and library users.
- Processed receipt of new book, audio visual and computer software inventory.
Catalog Associate
Amazon Development Center India
03.2015 - 11.2019
- Handled day to day volumes of the assigned tasks and ensured the given SLAs were met as per quality standards and maintained records by updating trackers to reflect work done
- Apart from regular tasks, was able to analyze recurring problems and recommended solutions
- Resolving defects at the vendors side by analyzing the available data and using internal tools, proposing corrective actions to prevent future similar problems that might appear at the vendor or at the supply chain level.
- Authenticated and appraised over 4 historical documents and archival materials on quarterly basis.
- Directed 8 volunteers and employees engaged in cataloging, designing exhibits and recording artifacts.
Education
B.com - Ecommerce And Ecomonics
07.2009 - 05.2012
Skills
Project Planning
Disaster Recovery Planning
Quantitative Skills
Data Analysis
Analytical Thinking
Data Management
Process Analysis
Process Improvement
Accomplishments
- All Star Award
- IDEA Value Award
- Ace Achiever
- Above and Beyond
- First Among Equals
- Maven Award
- Customer Delight
Personal Information
- Date of Birth: 05/04/92
- Gender: Male
- Nationality: Indian
- Marital Status: Married
References
References available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Subject Matter Expert - Amazon Development Center
07.2022 - Current
Catalog Lead - Amazon Development Center India
12.2020 - 06.2022
Senior Catalog Associate - Amazon Development Center India
12.2019 - 11.2020
Catalog Associate - Amazon Development Center India
03.2015 - 11.2019
DG Vaishnav - B.com, Ecommerce And Ecomonics
07.2009 - 05.2012