Summary
Overview
Work History
Education
Skills
Certification
Research Publication
Languages
Timeline
BusinessAnalyst
Vikas Sharma

Vikas Sharma

Kurukshetra

Summary

Seasoned Business Analyst with a strong foundation in Agile methodologies, project management, and ERP implementation, boasting 3+ years of experience. Proficient in leading ERP projects, streamlining business processes, and upholding IT controls. Skilled in Microsoft Dynamics 365 Business Central, SAP Ariba, and SolidWorks. Published researcher focusing on hydrogen-fueled engine performance. Seeking to contribute expertise towards furthering business objectives at Appcues.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Subject Matter Expert

Teleperformance
01.2021 - 11.2023
  • Supported teams in the continuous delivery of quality products and services, enhancing usage and introducing new features.
  • Analyzed business problems, identifying root causes and developing robust solutions.
  • Collaborated with management to identify and prioritize new development concepts.
  • Monitored and tracked user progress to identify improvement opportunities.
  • Resolved 95% of customer escalations and complaints within 24 hours, resulting in improved customer satisfaction
    and retention rates.
  • Analyzed customer feedback survey data and identified key areas for improvement, leading to a 15% increase in
    customer satisfaction scores within six months.

Procurement Associate

Accenture
03.2018 - 12.2018
  • Built relationships with vendors to negotiate ideal terms for purchases.
  • Set up and negotiated contracts to obtain favorable pricing and delivery structures.
  • Evaluated internal needs and developed plans for maintaining optimal supply levels.
  • Developed and strengthened supplier relationships.
  • Managed end-to-end P2P process, ensuring seamless procurement operations and timely delivery of goods and
    services to meet organizational needs.
  • Utilized SAP Ariba to automate the procurement process, streamlining workflows and reducing manual errors by
    40%, thus increasing efficiency and saving valuable time for the team.
  • Analyzed monthly procurement data using advanced data analytics tools, resulting in the identification of cost-saving
    opportunities and a 15% reduction in overall procurement spend.

Business Development Manager

Pioneer
09.2017 - 01.2018
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Generated new business with marketing initiatives and strategic plans.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Trained and mentored 5 new hires, resulting in a 30% increase in sales performance within the Bandra region.
  • Provided exceptional after-sales support to clients, resulting in a customer retention rate of 90% within the Bandra
    region.
  • Generated leads through targeted outreach efforts, resulting in a 20% increase in new business acquisitions within the
    Bandra region.

Intern Trainee

Maruti Suzuki India
01.2017 - 06.2017
  • Completed research, compiled data, and assisted in timely reporting.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Prepared project presentations and reports to assist senior staff.
  • Collaborated with cross-functional teams to design and implement additional controls on the inspection process of
    assembled vehicles and vendor parts.
  • Utilized data from quality inspection to analyze and project the percentage of errors made in each station, allowing
    for targeted improvements that led to a 15% increase in overall efficiency.

Education

Bachelor of Science - Mechanical Engineering

Manav Rachna International University
Faridabad Haryana
08.2017

Skills

  • Project Planning
  • Process Analysis
  • Audit Reporting
  • Analytical Thinking
  • Data Analysis
  • Vendor Sourcing
  • Reporting Requirements
  • Project Coordination
  • Supplier Relationships
  • Project Management
  • Purchase Order Creation
  • Spreadsheet Tracking
  • Relationship Development
  • Business Development
  • CRM Platforms
  • Customer Service
  • Business Intelligence and Analysis

Certification

  • Certified Scrum master, Scrum.org - Lifetime
  • Meta Marketing Analytics Professional Certificate
  • SAP Technology Consultant Professional Certificate
  • SolidWorks Design and Simulation
  • IBM data science certification

Research Publication

Research article “Hydrogen Fueled I.C. Engine” published in Volume 7, 11th November 2018 issue International Journal of Science and Research (IJSR). Discussed combustive properties of hydrogen fuel and reviewed the performance and emission characteristics of a conventional four-cylinder spark ignition (SI) engine operating on hydrogen and gasoline.

Languages

Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Subject Matter Expert

Teleperformance
01.2021 - 11.2023

Procurement Associate

Accenture
03.2018 - 12.2018

Business Development Manager

Pioneer
09.2017 - 01.2018

Intern Trainee

Maruti Suzuki India
01.2017 - 06.2017

Bachelor of Science - Mechanical Engineering

Manav Rachna International University

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Vikas Sharma