Abhishek Kochar

Leadership & Program Ownership

• Lead end-to-end design, execution, and governance of analytics programs across EMEA, improving visibility, decision-making, and revenue enablement.
• Manage cross-functional stakeholders across Product, Sales, Finance, and Engineering.
• Mentor junior analysts, guide analytical frameworks, and ensure quality delivery across workstreams.

Strategic Analytics and Product Delivery

• Own analytical strategy for B2B opportunity monitoring for EMEA; improved qualified lead visibility by 15%.
• Directed automation initiatives that eliminated 40% of manual effort and increased data accuracy by 25–100% across programs.
• Delivered product insights, spend analysis, and supplier correlation models to support contract strategy and acceptance uplift.
• Conducted comprehensive product performance evaluations, delivering actionable insights to enhance product features.
• Performed working-capital studies, procurement analytics, and peer benchmarking to enable client-ready solutions.

Portfolio Leadership & Credit/Risk Management

• Managed a high-value corporate portfolio of 350+ accounts, including Microsoft and Accenture.
• Reduced delinquency by 20% through a proactive credit strategy and high-risk account oversight.
• Drove 15% year-over-year portfolio growth in partnership with sales leadership.
• Improved issue-resolution turnaround by 40% as escalation lead.
• Mentored analysts and led automation projects, reducing manual work by 30%.

• Serve as the single point of contact for all guest concerns, escalations, special requests, and VIP/VVIP check-ins.
• Personally greet and manage heads of state, diplomats, celebrities, and high-profile guests, ensuring personalized service and security coordination.
• Oversee overall guest satisfaction by conducting floor rounds, reviewing service gaps, and coordinating quick resolutions.
• Ensure consistent compliance with Taj Service Standards and Forbes LQA benchmarks.
• Managed guest feedback effectively, promptly addressing any negative comments and highlighting positive reviews to motivate staff and maintain a high level of customer satisfaction.
• Act as the hotel in charge during the shift, ensuring all operational departments (Front Office, Housekeeping, F&B, Engineering, Security) function smoothly.
• Coordinate with all departments to resolve time-sensitive operational challenges, such as room readiness delays, service issues, guest relocations, or overbooking scenarios. Conduct daily briefings with front-office staff to communicate occupancy, VIP arrivals, rate strategy, and special instructions.
• Support revenue management by overseeing room upselling initiatives and daily room rate variance checks.
• Approve discounts, upgrades, and compensation decisions within delegated authority to balance guest satisfaction, and revenue protection.