SNEHAL DESHMUKH
Summary
Strategic Senior Product Owner with 9 years of experience delivering enterprise-scale digital commerce solutions for B2B and B2C platforms. Skilled in defining product vision, executing roadmaps, and managing backlogs while collaborating with cross-functional teams. Specializes in transforming customer needs into effective product capabilities across Cart & Checkout, Pricing & Promotions, RFQ, Order Management and AI-driven commerce.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Product Owner/Senior Business Analyst III
HCL Software
Bengaluru
07.2024 - Current
- Owned and prioritized the product backlog for Cart & Checkout, driving enhancements across the end-to-end purchasing journey including cart management, checkout flow, pricing, promotions, inventory validations, shopping lists, and storefront APIs for HCL Commerce's B2B and B2C platforms.
- Partnered with Product Managers to define product roadmaps, prioritize MVPs, and deliver customer-centric commerce capabilities aligned with business objectives.
- Defined user stories, acceptance criteria, and functional requirements to translate complex business needs into scalable product solutions.
- Led backlog refinement, sprint planning, release planning, and production support while collaborating with Engineering, UX, Architecture, and QA teams.
- Delivered enhancements to the RFQ & Quoting lifecycle, including submission, approval workflows, negotiations, and quote finalization, improving turnaround time by approximately 30%.
- Contributed to Order Management capabilities, including Order Editing, Refunds, Adjustments, Returns, and Subscription Management, helping reduce manual order handling effort by approximately 20%.
- Defined Agentic AI use cases for commerce experiences, including automated order status, quote updates, and promotion assistance, improving customer self-service capabilities.
- Supported API-first commerce initiatives to enable seamless integration across Cart, Checkout, Pricing, RFQ, and Order Management modules.
Business Solution Analyst II
Deloitte
Hyderabad
03.2022 - 07.2024
- Led product discovery workshops with business stakeholders to gather customer requirements and convert them into prioritized product features.
- Built and optimized chatbot capabilities and conversational AI workflows that significantly reduced production support dependency.
- Authored user stories, acceptance criteria, wireframes, and process flows for enterprise applications.
- Facilitated Agile ceremonies including Sprint Planning, Sprint Reviews, and Backlog Refinement sessions.
- Collaborated seamlessly with Engineering, QA, and UX teams from discovery through UAT and production releases.
Associate Consultant
Capgemini
Bengaluru
05.2021 - 03.2022
- Developed digital business solutions focused on vehicle information and warranty management for enterprise clients.
- Gathered and analyzed complex business requirements, translating them into functional specifications and workflows.
- Supported Agile delivery, release activities, product testing, and stakeholder demonstrations.
Business Analyst
DXC Technology
Indore
08.2017 - 05.2021
- Improved business processes through rigorous solution analysis, creating BRDs, FRDs, User Stories, and Functional Specifications.
- Built process flows, wireframes, and prototypes to guide development teams throughout the SDLC.
- Supported API integrations, functional testing, client demos, and successful enterprise product releases.
Education
Bachelor of Engineering (Hons.) - Computer Science And Programming
Oriental Institute of Science And Technology
07-2017
Skills
- Product Management & Agile: Product Vision, Strategy & Discovery, Roadmap & Lifecycle Management, Backlog Ownership & Prioritization, User Stories & Acceptance Criteria, Sprint Planning & Release Management
- Digital Commerce: B2B & B2C Commerce Platforms, Cart, Checkout & Order Management, Pricing, Promotions & RFQ Quoting, Storefront APIs & Post-Order Experience, Subscriptions & Shopping Lists
- Tools & Technologies: JIRA, Confluence, Azure DevOps, SQL, Postman, Figma, AI & Generative AI Capabilities, AI Prompt Writing
Certification
- SAFe5 - Product Owner/Product Manager
- SAP FICO (Finance & Controlling)
Timeline
Product Owner/Senior Business Analyst III
HCL Software
07.2024 - Current
Business Solution Analyst II
Deloitte
03.2022 - 07.2024
Associate Consultant
Capgemini
05.2021 - 03.2022
Business Analyst
DXC Technology
08.2017 - 05.2021
Bachelor of Engineering (Hons.) - Computer Science And Programming
Oriental Institute of Science And Technology