ABHISHEK KRISHNAN
Jaipur
Summary
Proficient Quality Analyst with experience handling and resolving critical quality problems using research abilities. Strong analytical, organizational and planning abilities. Consistently works with minimum supervision. Independent and self-directed.
Overview
8
8
years of professional experience
Work History
Quality Analyst
Stripe
Bangalore
05.2023 - Current
- Conducting weekly quality audits for the PSO team at Stripe.
- Providing personalized feedback to Operational Analysts (OAs) based on audit findings.
- Analyzing DSATs and identifying patterns and issues.
- Compiling and presenting weekly reports highlighting current trends.
- Providing recommendations for improving user experiences based on the reports' analyses.
User Operations Associate
Stripe
Bangalore
05.2022 - 05.2023
- Handled support tickets pertaining to various Stripe products including Payment Integration, Connect, Invoicing, Billing, KYC, etc.
- Played a significant role in designing and implementing the Quality Control Program for User Operations at Stripe SDC.
- Conducted reviews and analyses of DSAT to identify causes of user dissatisfaction and recommend necessary remedial actions.
Senior Operations Associate
Amazon.in
Bangalore
06.2019 - 05.2022
- Report violations of rules, regulations, policies, and procedures by evaluating or recommending initiation of investigative and corrective procedures
- Classify products based on SOP
- Follow SOP and instructions provided by managers
- Provides ideas for process improvements to enhance process efficiency, quality and customer experience
- Respond to stakeholders with guidance and flags any updates to Lead/Manager
- Generated reports of findings to help management with making key decisions
- Tracked and analyzed reports to determine needed improvements.
Operations Associate
TATA Steel Limited
Jaipur
09.2016 - 06.2019
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents
- Communicated with internal personnel to provide status updates for both shipping and receiving dates
- Managed costs and quality of product
- Generated reports of findings to help management with making key decisions
- Evaluated performance of products and sales campaigns through review of sales data, identifying trends and applying lessons learned to future sales initiatives
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
Education
Bachelor of Technology - CE
Swami Keshvanand Institute of Technology & Engineering
06.2016
12th - Science/Mathematics
G.R Global Academy, CBSE
03.2012
10th -
G.R Global Academy
03.2009
Skills
- Performance Assessment
- Cross-Functional Team Collaboration
- Stakeholder management
- Knowledge of SQL
- Customer Focus
- Training implementation
- Training material development
- Quality Improvement
Personal Information
Date of Birth: 01/01/94
Hobbies and Interests
- Cooking
- Cricket
- Weight lifting
- Travelling
Timeline
Quality Analyst
Stripe
05.2023 - Current
User Operations Associate
Stripe
05.2022 - 05.2023
Senior Operations Associate
Amazon.in
06.2019 - 05.2022
Operations Associate
TATA Steel Limited
09.2016 - 06.2019
Bachelor of Technology - CE
Swami Keshvanand Institute of Technology & Engineering
12th - Science/Mathematics
G.R Global Academy, CBSE
10th -
G.R Global Academy
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