Abhishek Kumar
New Delhi
Summary
Goal-oriented Team Manager, dedicated to meeting team performance objectives and achieving set targets. Offering 7 years of extensive leadership experience in Customer Service, QSR, Retail Operations. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
10
10
years of professional experience
Work History
Team Manager
Amazon Development Center
08.2020 - Current
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Facilitated meetings to communicate team performance goals and results.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Monitored customer service operations to assess agent performance and provide feedback.
- Led employee relations through effective communication, coaching, training, and development.
Business Development Manager
Hello Parent
01.2020 - 08.2020
- Engaged with customers to effectively build rapport and lasting relationships.
- Completed orders and organized product deliveries to meet customer timetables.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Section in Charge
Godrej Natures Basket
01.2016 - 02.2017
- Identified section KPIs and created measurement mechanism to track operations efficiency.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Examined merchandise to verify correct pricing and attractive displays.
- Completed routine store inventories.
2nd Assistant Manager
McDonald's
06.2013 - 09.2015
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
PGDM - Marketing And Supply Chain Operations
New Delhi Institute of Management
New Delhi06-2020
B.Sc In Hospitality And Hotel Administration - Food Production, Front Office, Housekeeping And Service
Institute of Hotel Management Pusa
New Delhi06-2013
10th And 12th - Commerce
Kendriya Vidyalaya No 2 Delhi Cantt
New Delhi03-2010
Skills
- Business Development
- Staff Management
- Good listening skills
- Supply Chain Management
- MS Office
- Customer Service
- Training & Development
- Leadership
Additional Information
Summer Internship at Carlson Rezidor Hotel Group (Radisson Blu Hotel Mahipalpur): 4 Months
Winter Internship at OYO Rooms : 2 Months
Summer Internship with Benetton Group (Retail Outlet of United Colors of Benetton) : 2 Months
Timeline
Team Manager
Amazon Development Center
08.2020 - Current
Business Development Manager
Hello Parent
01.2020 - 08.2020
Section in Charge
Godrej Natures Basket
01.2016 - 02.2017
2nd Assistant Manager
McDonald's
06.2013 - 09.2015
PGDM - Marketing And Supply Chain Operations
New Delhi Institute of Management
B.Sc In Hospitality And Hotel Administration - Food Production, Front Office, Housekeeping And Service
Institute of Hotel Management Pusa
10th And 12th - Commerce
Kendriya Vidyalaya No 2 Delhi Cantt
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